Kayla McDade
Poquoson,VA
Summary
Certified dental assistant and insurance coordinator with over four years of experience in managing complex schedules and high-volume administrative tasks. Proven track record of delivering exceptional customer service for nine years, with strong problem-solving skills and effective communication. Recognized for maintaining strong client relationships in high-pressure environments. Seeking to leverage organizational skills and patient-first mindset in customer service or office management roles, available for both in-person and remote opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Coder/Medical Biller
Crossroads Marketing
Work From Home
05.2025 - Current
- Reviewed medical records to ensure accurate coding and regulatory compliance.
- Assigned ICD-10-CM diagnosis codes and CPT procedure codes for billing accuracy.
- Collaborated with healthcare professionals to clarify documentation requirements for coding.
- Provided timely coded information to support claims processing in billing department.
- Utilized coding software to assign appropriate codes for diagnoses and procedures.
- Ensured HIPAA compliance while managing confidential patient information.
Dental Assistant Temp
GoTu
07.2024 - Current
- Assisted dentists during procedures to ensure patient safety and comfort.
- Prepared treatment rooms and instruments, enhancing workflow efficiency.
- Managed patient records and scheduling utilizing dental practice management software.
- Maintained sterilization protocols for instruments and equipment in compliance with regulations.
Dental Treatment & Insurance Coordinator
CRCID Great Bridge
Chesapeake, Va
04.2024 - 08.2024
- Coordinated insurance claims processing, ensuring timely and accurate submissions.
- Managed patient communications regarding insurance benefits and coverage options.
- Resolved billing disputes between patients and insurance companies efficiently.
- Analyzed financial reports weekly and monthly to support revenue cycle management.
Dental Assistant & Front Desk
Gental Dental Center
Virginia Beach, Va
08.2023 - 03.2024
- Documented patient histories and symptoms to facilitate accurate dentist evaluations.
- Processed insurance claims with precise documentation and timely submissions.
- Managed inventory and supply orders to optimize office efficiency and resource availability.
- Handled payments, improving cash flow and enhancing patient satisfaction.
- Created a patient-centered environment by warmly greeting patients, ensuring comfort during visits.
- Provided chair-side assistance during dental procedures, including instrument delivery and suction device support.
Dental Assistant
Williamsburg Smiles
Williamsburg, Va
01.2022 - 12.2022
- Managed patient records efficiently using electronic health record systems.
- Produced three-dimensional printed models and created same-day crowns.
- Utilized advanced technology to enhance dental procedures.
- Provided compassionate support to patients experiencing anxiety during treatments.
- Executed administrative tasks, including scheduling appointments and answering telephones.
- Updated patient records to maintain accurate information consistently.
Dental Assistant
Drs. Boxx, Blaney, Lachine & Wendel
Yorktown, Va
03.2021 - 10.2021
- Managed patient records in compliance with HIPAA regulations, ensuring confidentiality of all information.
- Poured, trimmed, and polished study casts to assist in dental procedures.
- Charted conditions of decay and disease to facilitate accurate diagnosis and treatment by dentist.
- Delivered exceptional customer service by warmly greeting patients and promptly addressing needs.
Education
High School Diploma -
LUOA
Online05.2020
Associate of Applied Science - Health Sciences
Tidewater Community College
Online- Current Skills
- Office administration
- Customer service and support
- Problem solving and multitasking
- HIPAA compliance and medical coding
- Claims processing and insurance verification
- Patient communication and attention to detail
- Telephone reception
- Customer relationship management
Certification
- Certified Billing and Coding Specialist (CBCS), National Healthcareer Association, 2024-04-10
- Certified Dental Assistant, Today's Dental Assistant School, 2021-03-01
- Certified X-Ray, VCU, 2020-12-01
- CPR, American Red Cross, 2025-04-01
- OSHA Training Certification, 2025-01-01
- HIPAA Training Certification, 2025-01-01
References
References available upon request.
Timeline
Certified Medical Coder/Medical Biller
Crossroads Marketing
05.2025 - Current
Dental Assistant Temp
GoTu
07.2024 - Current
Dental Treatment & Insurance Coordinator
CRCID Great Bridge
04.2024 - 08.2024
Dental Assistant & Front Desk
Gental Dental Center
08.2023 - 03.2024
Dental Assistant
Williamsburg Smiles
01.2022 - 12.2022
Dental Assistant
Drs. Boxx, Blaney, Lachine & Wendel
03.2021 - 10.2021
High School Diploma -
LUOA
Associate of Applied Science - Health Sciences
Tidewater Community College
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