Kayla McKeiver
Philadelphia,PA
Summary
Multi-talented Customer Service Specialist with a quality-driven and disciplined approach to completing goals. Decisive leader, strategic planner and complex problem-solver with 7 years of customer service experience. Pursuing new professional challenges with a growth oriented company.
Overview
10
10
years of professional experience
Work History
Games Host
Evolution casinos
Philadelphia, Pa
08.2024 - Current
- Engaged players with interactive gaming experiences during live sessions.
- Monitored game integrity and ensured compliance with house rules.
- Operated gaming equipment and managed game flow efficiently.
- Addressed player inquiries and resolved issues promptly during gameplay.
- Developed and maintained a welcoming atmosphere for all participants.
- Resolved customer complaints in a professional manner when needed.
- Troubleshot any technical issues that arose during the gaming sessions.
Teachers aid
Childcare Careers
Philadelphia, PA
07.2023 - 08.2024
- Assisted teachers in developing engaging lesson plans for diverse classrooms.
- Supported students with special needs through individualized attention and care.
- Organized classroom materials and resources to enhance learning experiences.
- Facilitated small group activities to promote teamwork and social skills.
- Monitored student progress and reported observations to lead teachers regularly.
- Maintained a clean and safe learning space, ensuring compliance with safety standards.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Assisted teachers with lesson preparation and curriculum implementation.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
MANAGEMENT SUPPORT
The Cheesecake Factory
Philadelphia, USA
01.2021 - 05.2023
- Identified risks and opportunity potential to develop mitigation planning.
- Orchestrated the flow of to-go orders with extreme accuracy.
- Trained and developed new staff members to company specifications.
- Provided support to bakery when needed throughout the service.
- Aided expo during high volume times.
- Prepared and reviewed operational reports and schedules.
TO-GO SPECIALIST
Chilli's
Phiadelphia, USA
06.2020 - 01.2021
- Implemented strategies to improve performance, accuracy, and quality.
- Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
- Identified risks and opportunity potential to develop mitigation planning.
- Reviewed and evaluated strategic organizational issues to identify implementation recommendations.
MANAGER
Diva's Kitchen
Norristown, USA
04.2016 - 06.2020
- Utilized strong analytical and problem-solving skills to address operational issues.
- Mentored and trained new employees on company policies and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
HIGH SCHOOL DIPLOMA -
Creative & Performing Arts
Philadelphia, PASkills
- Workflow Processes
- Employee Training
- Strong Problem Solver
- Performance Improvement
- Self Starter
- Goal Minded
- Social Media Knowledge
- Proper Food Handling
- Coachable
- Effective Communication
- Classroom management
- Individualized support
- Lesson planning
- Team collaboration
- Communication skills
- Conflict resolution
- Time management
- Student supervision
Awards
Honor Roll Student
Timeline
Games Host
Evolution casinos
08.2024 - Current
Teachers aid
Childcare Careers
07.2023 - 08.2024
MANAGEMENT SUPPORT
The Cheesecake Factory
01.2021 - 05.2023
TO-GO SPECIALIST
Chilli's
06.2020 - 01.2021
MANAGER
Diva's Kitchen
04.2016 - 06.2020
HIGH SCHOOL DIPLOMA -
Creative & Performing Arts