Eric Monson
Bremerton,WA
Summary
Assertive casino professional with over 20 years of experience in front line and supervisory rolls within casinos seeking employment as the Table Games Manager with The Point Casino and Hotel. Committed to keeping casino operations running smoothly and maintaining high level of guest satisfaction.
Overview
14
14
years of professional experience
Work History
Table Games Manager
The Point Casino And Hotel
02.2019 - 03.2023
- Mentored and supported new employees to maximize team performance.
- Helped employees operate productively and stay on task to meet business and customer needs.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Identified and removed players suspected of cheating in cards or other games.
- Helped market casino to target groups to bring in business and sustain continued profits.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Kept games fair by proactively identifying and removing suspected cheaters.
- Interpreted and enforced rules for gameplay and betting limits.
- Interviewed, hired and trained new gambling floor workers.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Trained new dealers in rules and operation of different games.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Interim Director of Hotel Operations
The Point Casino and Hotel
09.2018 - 02.2019
- Oversaw schedules, accepted time off requests and found coverage when shifts were short.
- Fostered strong working relationships with all hotel departments.
- Served as public relations representative for the hotel.
- Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases and guest recovery purposes.
Shift Manager and Table Games Trainer
The Point Casino and Hotel
06.2016 - 09.2018
- Delivered instruction on broad range of gaming topics, integrating audio-visual presentations and training materials.
- Developed training classes for table game dealers to both reinforce previously taught gaming techniques and introduced new games and company procedures.
- Translated conceptual strategies into concrete tasks and delegated assignments to the appropriate members of the team.
Poker Room Manager
The Point Casino
06.2012 - 11.2016
- Employed knowledge of game rules and regulations to deal appropriate amount of cards at specific intervals and facilitate fast-paced, congenial gameplay.
- Engaged patrons in conversation to promote positive customer experience, explain house and game rules or facilitate dialogue between guests.
- Created new revenue streams through promotions and tournaments.
Real Estate Freelancer
Self Employed
03.2010 - 06.2012
- Prospect for new commercial and residential real estate deals.
- Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks.
- Calculated data to inform organizational operations.
Casino Dual-Rate
The Point Casino
01.2009 - 03.2010
- Ensured the minimum complement of players at tables by participating in short-handed games.
- Explained rules, took bets, and delivered payouts to facilitate movement of games such as Craps, Roulette and Blackjack.
- Translated conceptual strategies into concrete tasks and delegated assignments to the appropriate members of the Table Games Crew.
Education
High School Diploma -
Hastings Senior High School
Hastings, MN1994
Skills
- Perceptiveness
- Resolving conflicts
- Strong interpersonal skills
- Project oversight
- Data analysis
- Training and mentoring
- Root Cause Analysis
- Operational Improvements
- Document Organization
- Process Evaluations
- Win-Loss Analysis
- Performance Monitoring
- Staff Meetings
- Budget Formulation
- Outstanding Customer Service
- Critical Thinking
- Learning Strategies
- Market Conditions
- Games Rules
- Social Perceptiveness
- Sales Promotion
- Industry Trends
- Security Compliance
- Continuous Improvement Planning
- Preventative Maintenance
- Tracking Metrics
- Performance Management
- Problem Analysis
- Manage Profitability
- Compliance Requirements
- Project Requirements
- Strategy Management
- Corrective Actions
- Customer Engagement
- Constructive Feedback
- Knowledge of Gaming Regulations
- Data Entry Software
- Operations Management
- Performance Strategies
- Set Organizational Policies
- Player Engagement
- Team Communication
- Workflow Processes
- Monetary Transactions
- Loss Prevention Strategies
- Card Counting
- Financial Statements
- Customer Inquiries
- Job Assignments
- Annual Budgets
- Customer Experience
- Operational Planning
- Strategic Vision
- Federal Regulations
- Equipment Maintenance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Table Games Manager
The Point Casino And Hotel
02.2019 - 03.2023
Interim Director of Hotel Operations
The Point Casino and Hotel
09.2018 - 02.2019
Shift Manager and Table Games Trainer
The Point Casino and Hotel
06.2016 - 09.2018
Poker Room Manager
The Point Casino
06.2012 - 11.2016
Real Estate Freelancer
Self Employed
03.2010 - 06.2012
Casino Dual-Rate
The Point Casino
01.2009 - 03.2010
High School Diploma -
Hastings Senior High School
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