Melissa Bolton

• Managing staff daily to ensure the integrity of the games and the proficiency of staff, all the while providing excellent customer service
• Including any filing FMLA paperwork needed
• Also, Tax Forms uploaded to Accounting
• Also, maintaining the payroll of all employees in Table Games, submitting new games on the gaming floor to gaming for approval and training staff on the correct dealing procedures in all games, which provided a 45% increase in Win for Table Games on a Monthly Basis.

Making sure all ratings are done correctly

• Monetary bets are reconciled and all accounting issues within the section
• Provide Customer Service at the highest level
• Daily Schedules for dealers in Table Games 60 employees.
• Team Meetings, Emails up to 100 per day

• Tracking, recording, reporting, and storing information related to transactions, bank supplies
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Managing sections and Pits daily to ensure the integrity of our games
• Schedules, ordering supplies, reconciling tax paperwork to Accounting and Table Games Manager File
• Trained several classes on: Dice, Roulette, BJ, and other games the Casino added to the floor.

• Casino Dealer/Supervisor on all games, mentoring dealers, rating players, making decisions that best suit the company standards.

Making sure all ratings are done correctly

• Monetary bets are reconciled and all accounting issues within the section.
• Provide Customer Service at the highest level, both inside and outside of House
• Published Daily Schedules for dealers.