Kayla McQueen
Tempe,AZ
Summary
I am a committed and motivated professional with a proven track record in sales, medical aesthetic treatments, and exceptional customer/patient relations. With years of experience in the industry, I strive to enhance the overall success of the business while fostering a positive and productive work environment. I am passionate about continuous improvement and actively seeking opportunities to advance within my role, driving both sales performance and operational efficiency to achieve outstanding results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
C.L.T and Aesthetician; Patient Consultant
Nuvell Clinics LLC
08.2022 - Current
- Oversaw scheduling, patient consultations, and treatment plans, ensuring a high standard of care and consistent follow-ups for ongoing maintenance and satisfaction feedback
- Achieved a remarkable increase in monthly revenue, elevating sales from under $500 to over $125,000 through strategic patient engagement and effective treatment options
- Trained and mentored new laser technicians and staff on a diverse range of devices, enhancing patient relations, sales techniques, workflow efficiency, and professionalism
- Completed advanced training and provided cutting-edge ultrasound treatments specializing in fat reduction and body contouring, collaborating with engineers in Israel to troubleshoot and optimize treatment results
- Featured in public advertising segments for over a year on prominent TV stations such as Your Life Arizona, Sonoran Living, and Midday Production, delivering insights on device technology and the scientific principles behind effective treatments
- Managed procurement of all medical supplies, skincare products, and device disposables, ensuring optimal inventory levels and quality control
- Engaged in continuous professional development under the mentorship of doctors Shelly Friedman and Tam Chu and received laser training enhancement on new technology from Eric Jantze
- Fostered strong relationships with key company representatives, organizing personalized lunches and events to enhance collaboration and communication
- Coordinated and hosted successful open house events designed to attract new clients, showcase diverse treatment options, and educate attendees on clinic offerings
- Performed advanced laser and aesthetic treatments, including non-ablative and ablative resurfacing, CO2 laser, IPL (Intense Pulsed Light), radiofrequency microneedling, and HydraFacial's among other specialized procedures, ensuring optimal results and patient satisfaction
Bartender and Manager
Tryst Cafe
03.2014 - 01.2024
- Led and delegated tasks to staff, optimizing workflow and service delivery to enhance customer satisfaction
- Applied strong problem-solving skills to effectively address customer inquiries and resolve disputes, elevating the overall dining experience
- Successfully managed daily restaurant operations, overseeing a team of 15+ employees to ensure exceptional service quality, streamlined workflow, and adherence to health and safety regulations, while implementing innovative marketing strategies
Student and Independent Contractor
NALA Laser Institute
11.2021 - 06.2022
- Mastered the operation of over 30 different laser types and treatment protocols, ensuring the highest standards of care
- Maintained detailed client charts to monitor treatment progress and safety compliance
- Delivered hands-on treatments to over 200 clients within two weeks, adhering to rigorous health and safety standards
- Optimized treatment results by skillfully adjusting laser settings according to individual client needs
- Enhanced the product and treatment shopping experience through personalized recommendations, leading to increased sales revenue
Aesthetician
Cryoworld / Restorative Care AZ
11.2020 - 03.2021
- Established a clean and safe environment for providing a range of facial and body treatments, including basic facials, chemical peels, PRP treatments, and LED light therapy
- Designed and implemented a comprehensive treatment menu featuring over 14 diverse services, attracting a wider clientele
- Managed client scheduling and conducted thorough pre- and post-treatment evaluations to ensure safety and effectiveness
- Increased client traffic by over 80% through targeted social media marketing and advertising initiatives
Hostess/Customer Service
Mastro's Steakhouse
09.2016 - 05.2017
- Handled over 250 incoming calls daily, employing professionalism and courtesy to assess customer needs and provide tailored assistance
- Fostered guest relationships, enhancing customer loyalty and repeat business
- Contributed to the restaurant's ambiance through daily maintenance and beautification efforts, ensuring a welcoming atmosphere
Education
Laser License -
National Association of Laser and Aesthetics
Scottsdale, AZ11.2021
Aesthetics and Skin Care - undefined
G Skin and Beauty Aesthetic Institute
Chandler, AZ02.2020
Biology - undefined
Mesa Community College
Mesa, AZ05.2019
Biology - undefined
Coconino Community College
Flagstaff, AZ05.2018
Diploma - undefined
Cactus Shadows High School
Cave Creek, AZ05.2017
Skills
- Business Development
- Sales Experience
- Workflow Optimization
- Delegation
- Networking
- Strategic Partnerships
- Patient Relations
- Customer Service Experience
- Health and Safety Compliance
- Conflict Resolution
- Staff Training and Development
- Public Relations
- Advertising
Certification
- Laser Technician License
- Radio Frequency and Laser Safety Officer
- Body Treatments
- Aesthetician License
- Skin Care and Facials
- Ingredient Knowledge Training
- Microdermabrasion
- Chemical Peels
Timeline
C.L.T and Aesthetician; Patient Consultant
Nuvell Clinics LLC
08.2022 - Current
Student and Independent Contractor
NALA Laser Institute
11.2021 - 06.2022
Aesthetician
Cryoworld / Restorative Care AZ
11.2020 - 03.2021
Hostess/Customer Service
Mastro's Steakhouse
09.2016 - 05.2017
Bartender and Manager
Tryst Cafe
03.2014 - 01.2024
Aesthetics and Skin Care - undefined
G Skin and Beauty Aesthetic Institute
Biology - undefined
Mesa Community College
Biology - undefined
Coconino Community College
Diploma - undefined
Cactus Shadows High School
Laser License -
National Association of Laser and Aesthetics
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