Kayla McQueen
Tempe,AZ
Summary
I am a committed and motivated professional with a proven track record in sales, medical aesthetic treatments, and exceptional customer/patient relations. With years of experience in the industry, I strive to enhance the overall success of the business while fostering a positive, productive work environment. I am passionate about continuous improvement and actively seeking opportunities to advance within my role, driving both sales performance and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
C.L.T and Aesthetician; Patient Consultant
Nuvell Clinics LLC
08.2022 - 07.2025
- Oversaw scheduling, patient consultations, and treatment plans, ensuring a high standard of care, and consistent follow-ups for ongoing maintenance and satisfaction feedback.
- Achieved a remarkable increase in monthly revenue, elevating sales from under $500 to over $125,000 through strategic patient engagement, and effective treatment options.
- Trained and mentored new laser technicians and staff on a diverse range of devices, enhancing patient relations, sales techniques, workflow efficiency, and professionalism.
- Featured in public advertising segments for over a year on prominent TV stations such as Your Life Arizona, Sonoran Living, and Midday Production, delivering insights on device technology and the scientific principles behind effective treatments.
- Managed the procurement of all medical supplies, skincare products, and device disposables, ensuring optimal inventory levels and quality control.
- Fostered strong relationships with key company representatives, organizing personalized lunches and events to enhance collaboration and communication.
- Performed advanced laser and aesthetic treatments, including non-ablative and ablative resurfacing, CO2 laser, IPL, RF microneedling, body contouring, non-focused ultrasound, and fat reduction treatments.
Bartender and Manager
Tryst Cafe
03.2014 - 01.2024
- Led and delegated tasks to staff, optimizing workflow and service delivery to enhance customer satisfaction
- Applied strong problem-solving skills to effectively address customer inquiries and resolve disputes, elevating the overall dining experience
- Successfully managed daily restaurant operations, overseeing a team of 15+ employees to ensure exceptional service quality, streamlined workflow, and adherence to health and safety regulations, while implementing innovative marketing strategies
Student and Independent Contractor
NALA Laser Institute
11.2021 - 06.2022
- Mastered the operation of over 30 different laser types and treatment protocols, ensuring the highest standards of care
- Maintained detailed client charts to monitor treatment progress and safety compliance
- Delivered hands-on treatments to over 200 clients within two weeks, adhering to rigorous health and safety standards
- Optimized treatment results by skillfully adjusting laser settings according to individual client needs
- Enhanced the product and treatment shopping experience through personalized recommendations, leading to increased sales revenue
Aesthetician
Cryoworld / Restorative Care AZ
11.2020 - 03.2021
- Established a clean and safe environment for providing a range of facial and body treatments, including basic facials, chemical peels, PRP treatments, and LED light therapy
- Designed and implemented a comprehensive treatment menu featuring over 14 diverse services, attracting a wider clientele
- Managed client scheduling and conducted thorough pre- and post-treatment evaluations to ensure safety and effectiveness
- Increased client traffic by over 80% through targeted social media marketing and advertising initiatives
Hostess/Customer Service
Mastro's Steakhouse
09.2016 - 05.2017
- Handled over 250 incoming calls daily, employing professionalism and courtesy to assess customer needs and provide tailored assistance
- Fostered guest relationships, enhancing customer loyalty and repeat business
- Contributed to the restaurant's ambiance through daily maintenance and beautification efforts, ensuring a welcoming atmosphere
Education
Laser License -
National Association of Laser and Aesthetics
Scottsdale, AZ11.2021
Aesthetics and Skin Care -
G Skin and Beauty Aesthetic Institute
Chandler, AZ02.2020
Biology -
Mesa Community College
Mesa, AZ05.2019
Biology -
Coconino Community College
Flagstaff, AZ05.2018
Diploma -
Cactus Shadows High School
Cave Creek, AZ05.2017
Skills
- Business Development
- Sales Experience
- Workflow Optimization
- Delegation
- Networking
- Social Media / Photography
- Patient Relations
- Customer Service Experience
- Health and Safety Compliance
- Conflict Resolution
- Staff Training and Development
- Public Relations
- Advertising
Certification
- Laser Technician License
- Aesthetician License
- Radio Frequency and Laser Safety Officer
- Body Treatments
- Skin Care and Facials
- Ingredient Knowledge Training
- Microdermabrasion
- Chemical Peels
References
References available upon request.
Timeline
C.L.T and Aesthetician; Patient Consultant
Nuvell Clinics LLC
08.2022 - 07.2025
Student and Independent Contractor
NALA Laser Institute
11.2021 - 06.2022
Aesthetician
Cryoworld / Restorative Care AZ
11.2020 - 03.2021
Hostess/Customer Service
Mastro's Steakhouse
09.2016 - 05.2017
Bartender and Manager
Tryst Cafe
03.2014 - 01.2024
Laser License -
National Association of Laser and Aesthetics
Aesthetics and Skin Care -
G Skin and Beauty Aesthetic Institute
Biology -
Mesa Community College
Biology -
Coconino Community College
Diploma -
Cactus Shadows High School
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