Kayla Melyan
Muncie,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Experience Guide
Minnetrista Cultural Center
05.2023 - Current
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Enhanced guest experience by providing informative and engaging guided tours.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Night Manager
Planet Fitness
05.2022 - 01.2023
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Key Holder
F.Y.E
09.2020 - 05.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Bookseller/Barista
Books-A-Million
05.2018 - 12.2021
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Education
High School Diploma -
Muncie Central High School
Muncie, IN06.2016
Skills
- Route Navigation
- Expert Communication
- Social Perceptiveness
- Engaging personality
- Teamplayer
- Punctual
Timeline
Experience Guide
Minnetrista Cultural Center
05.2023 - Current
Night Manager
Planet Fitness
05.2022 - 01.2023
Key Holder
F.Y.E
09.2020 - 05.2022
Bookseller/Barista
Books-A-Million
05.2018 - 12.2021
High School Diploma -
Muncie Central High School
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