Kayla Meola
Staten Island
Summary
Efficient Medical Secretary known for productivity and ability to complete tasks swiftly. Specialize in medical billing, patient scheduling, and maintaining electronic health records with precision. Excel in communication, organization, and time management, ensuring smooth operation of healthcare facilities.
Overview
7
7
years of professional experience
Work History
Secretary
FlexStaff
Staten Island
02.2026 - Current
- Managed appointment scheduling using electronic health record systems.
- Coordinated patient communications and inquiries with medical staff.
- Maintained organized patient records and ensured confidentiality compliance.
- Supported medical professionals by preparing necessary documentation for patient visits.
- Implemented office procedures to enhance workflow efficiency and accuracy.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
Customer Service Representative
Enexia Specialty Pharmacy
Staten Island
08.2023 - 02.2026
- Developed strong customer relationships and loyalty through effective communication.
- Adhered to company policies and procedures while providing superior service.
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Provided superior customer service by responding to inquiries in an efficient and friendly manner.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Assisted with administrative tasks such as filing documents, copying materials.
Receptionist
Mia Passione Salon
Staten Island
09.2021 - 07.2023
- Greeted clients warmly and ensured an inviting atmosphere at the salon.
- Managed appointment scheduling using salon management software efficiently.
- Answered phone calls promptly, addressing inquiries and booking appointments.
- Maintained cleanliness and organization of the reception area and waiting room.
- Processed payments accurately and provided receipts to clients after services.
- Scheduled and confirmed appointments.
Receptionist
Seasonal Heating Controls Inc.
Staten Island
05.2019 - 09.2021
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
Tottenville Highschool
Staten Island06-2020
Skills
- Patient communications
- Workflow optimization
- Insurance verification
- Conflict resolution
- Time management
- Multitasking efficiency
- Appointment scheduling
- HIPAA
- Office reception
References
- Dennis K, Owner, Seasonal Heating Controls Inc., (718) 317-6402, seasonalheating@aol.com
- Isabella Andino, Supervisor, Enexia Specialty Pharmacy, (347) 277-2249, iandino@enexiaspecialty.com
Timeline
Secretary
FlexStaff
02.2026 - Current
Customer Service Representative
Enexia Specialty Pharmacy
08.2023 - 02.2026
Receptionist
Mia Passione Salon
09.2021 - 07.2023
Receptionist
Seasonal Heating Controls Inc.
05.2019 - 09.2021
High School Diploma -
Tottenville Highschool