Kayla Meraz
Madera,CA
Summary
Results-oriented Retail Manager skilled in inventory management, customer service, and team leadership. Drives sales and enhances store performance while fostering staff development and collaboration. Strong problem solver with a talent for building customer relationships, ensuring positive shopping experiences that encourage repeat business.
Overview
11
11
years of professional experience
Work History
Retail Assistant Manager
T-Mobile
Madera, CA
09.2026 - Current
- Assisted in managing daily retail operations and team performance.
- Trained and mentored new staff on customer service standards.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Coordinated inventory management to ensure stock availability and accuracy.
- Implemented visual merchandising strategies to enhance product displays.
- Promoted a positive team environment through effective communication skills.
Mobile Expert
T-Mobile
04.2019 - 09.2026
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Enhanced teamwork by collaborating with colleagues to share knowledge, leading to improved store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues.
- Fostered positive work culture through active participation in team meetings, sharing ideas, and supporting colleagues.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Arranged and displayed new products attractively to improve customer engagement during sales promotions.
Front Desk Receptionist
Fitness Evolution Health
03.2016 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings, ensuring seamless communication and organization.
- Confirmed appointments and meetings to maintain clear communication and organization.
Education
Madera South High School
Madera, CASkills
- Inventory Management
- Sales Strategy
- Customer Engagement
- Customer Service
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Staff Development
- Performance Coaching
- Interpersonal communication
- Inventory management
Languages
Spanish
Timeline
Retail Assistant Manager
T-Mobile
09.2026 - Current
Mobile Expert
T-Mobile
04.2019 - 09.2026
Front Desk Receptionist
Fitness Evolution Health
03.2016 - 04.2019
Madera South High School