Kayla Miles

• Continually improved personal skill set through active participation in professional development opportunities offered within the field of sleep medicine.
• Supported departmental growth by assisting in recruiting new Polysomnographic Technicians when needed.
• Promoted a positive work environment within the sleep lab team through effective communication and collaboration efforts.
• Ensured patient safety by promptly addressing and resolving any issues that arose during sleep studies.
• Assisted in research projects related to sleep medicine, contributing valuable data for ongoing studies.
• Conducted pediatric studies proficiently, adapting monitoring techniques for younger participants.
• Enhanced patient care by providing timely follow-up consultations, addressing any concerns or questions related to the sleep study experience.
• Strengthened patient relationships through excellent communication skills and empathetic care approach.
• Improved patient comfort by properly applying and adjusting sleep monitoring equipment during overnight studies.
• Collaborated with physicians to develop customized treatment plans for patients diagnosed with sleep disorders.
• Provided comprehensive education to patients on various aspects of their sleep disorders, promoting adherence to prescribed treatments.
• Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.
• Gathered, documented and tracked test results for physician interpretation.
• Summarized technical data to assist physicians to diagnose brain, sleep or nervous system disorders.

• Participated in ongoing audits to uphold rigorous standards for accreditation within the facility''s neurodiagnostic department.
• Provided vital data to physicians for accurate diagnosis and treatment of neurological disorders.
• Developed strong rapport with patients, providing education on diagnostic procedures and addressing concerns or questions throughout their visits.
• Ensured high levels of patient satisfaction by maintaining strict confidentiality, delivering timely communication updates, and expressing empathy towards individual needs or concerns during appointments.
• Analyzed complex data sets derived from various neurodiagnostic tests, enabling more informed clinical decision-making processes.
• Monitored patients during tests or surgeries using electroencephalographs (EEG), evoked potential (EP) instruments or video recording equipment.

• Supported infection control measures by adhering to strict guidelines for handling, storing, and distributing sterile items.
• Performed preventative maintenance on medical equipment, extending its lifespan while ensuring optimal functionality during patient care procedures.
• Provided exceptional customer service to internal departments, addressing inquiries and resolving any supply-related issues promptly.
• Ensured timely delivery of surgical instruments by coordinating closely with surgical staff and prioritizing urgent requests.
• Assisted in training new central supply technicians, sharing best practices for efficient workflow management within the department.
• Consistently met or exceeded departmental performance metrics by focusing on accuracy, efficiency, and timeliness in all central supply tasks.
• Enhanced patient safety by implementing strict sterilization and decontamination procedures for medical equipment.
• Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
• Worked and communicated with clients and customers, adapting to expectations and providing quality goods and supplies on consistent basis.

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Monitored the front desk and completed patient check ins with distraught families in difficult situations
• Ran shuttle bus for families and efficiently cared for patients aiding them in and out of bus.
• Provided meals for all families daily
• Extended above and beyond care for families in need, navigated difficult situations for optimal solutions
• Provided a consistently clean environment all around for families comfort and happiness during hard times

•Provided a consistently clean environment

•Assisted in running multiple departments such as Bakery, Salad Bar, Produce, and Frozen as a dependable employee

Maintained productivity in a rapid work environment.

Responsible for cleaning multiple rooms in a crowded environment in a timely manner

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.