Kayla Mills
Atlanta,United States
Summary
Ambitious medical biller with more than 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Billing and Collections Specialist
Atlanta Diabetes Associates (Remote)
11.2018 - 04.2023
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within Epic software.
- Handled account payments and provided information regarding outstanding balances.
- Managed over 100 accounts per day, 500 per week, approximately 2,000 per month
Medical Biller, Accounts Receivable
WellStar Kennestone Hospital (Trauma Center)
08.2015 - 11.2018
- Posted payments and collections on regular basis.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Translated and interpreted medical billing codes with strong accuracy to enable swift payment from insurance agencies.
- Delivered timely and accurate charge submissions.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Medical Billing Specialist
WellStar Kennestone Hospital (Orthopedics)
02.2012 - 08.2015
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Insurance Verification Specialist
Lifestance Health
03.2008 - 02.2012
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with physicians to facilitate decision-making for patient admissions and insurance coverage.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
Education
Associate of Science - Business Administration And Management
Georgia Gwinnett College
Lawrenceville, GA12.2019
Skills
- ICD-11, ICD-10-CM, ICD-10-PCS, CPT
- Medical Billing and Collections
- Organization and Prioritization
- Monthly Reconciliations
- Insurance Advising
- Reconciling Accounts
- Correspondence Writing
- Microsoft Office, Word, Excel
- Returns and Refunds
- Review Documents
- A/P and A/R Expertise
Certification
- CNP - Certified Notary Public
- CBCS- Certified billing and coding specialist, Kennesaw State University
- CPR
- BLS
Timeline
Medical Billing and Collections Specialist
Atlanta Diabetes Associates (Remote)
11.2018 - 04.2023
Medical Biller, Accounts Receivable
WellStar Kennestone Hospital (Trauma Center)
08.2015 - 11.2018
Medical Billing Specialist
WellStar Kennestone Hospital (Orthopedics)
02.2012 - 08.2015
Insurance Verification Specialist
Lifestance Health
03.2008 - 02.2012
Associate of Science - Business Administration And Management
Georgia Gwinnett College
- CNP - Certified Notary Public
- CBCS- Certified billing and coding specialist, Kennesaw State University
- CPR
- BLS
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