Kayla Milton

Improved data accuracy by meticulously verifying and correcting information during entry. Processing up to 50 orders a day and managing a high volume of open order emails.

• Streamlined data processing by consistently meeting deadlines for time-sensitive projects.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Boosted sales performance by providing timely and accurate information to clients.
• Collaborated with sales team to develop targeted strategies, increasing overall revenue.
• Trained new Sales Support Representatives, enhancing team productivity and cohesion.
• Facilitated communication between sales representatives and other departments to ensure seamless order fulfillment processes.
• Participated in cross-functional teams working on strategic initiatives aimed at driving business growth.

• Trained new employees on industry best practices, company policies, and equipment operation to maintain a high standard of service.
• Collaborated with the optometrist to create a seamless experience for patients during eye exams and prescription updates.
• Resolved customer complaints professionally and effectively to maintain positive client relationships.
• Maximized visual acuity by skillfully adjusting eyeglasses for optimal fit and comfort.
• Performed lensometry measurements accurately to ensure correct prescription lenses were dispensed to patients.

• Improved customer satisfaction by providing personalized eye-wear recommendations based on individual needs and preferences.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Reduced wait times for eye-wear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.