Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Moneypenny

Kayla Moneypenny

West Palm Beach,FL

Summary

Proven track record in enhancing guest experiences and streamlining operations, as demonstrated at Sea Biscuit. Expert in safety procedures and relationship building, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in multitasking and hospitality, consistently delivering results beyond employer expectations. Competent professional with strong background in accurately navigating and safety operating ships. Highly adept in berthing and anchoring according to rules and regulations. Focused on maintaining safety at all times to prevent incidents.

Overview

3
3
years of professional experience

Work History

First Mate/Stew

Sea Biscuit
Fort Lauderdale, FL
12.2023 - Current
  • Performed navigational watch duties while underway including bridge lookout, steering, and communication with other vessels or shore stations.
  • Assisted in loading and unloading of cargo from vessels as needed.
  • Adhered to safety protocols when launching, operating and landing large marine craft to protect crew, equipment and vessels.

Server

Flanigan's Seafood Bar And Grill
Palm Beach, FL
03.2023 - Current
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.

Guest Service Representative

Natural Retreats US Inc.
Big Sky, MT
08.2022 - 03.2023
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Lead Professional House Cleaner

Bright And Clean In Big Sky
Big Sky, MT
04.2022 - 03.2023
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

STCW

Maritime Professional Academy
Fort Lauderdale, FL
10-2023

Associate of Science - Massage Therapy

Massage Connection
Tacoma
11.2011

Associate of Science - Early Childhood Education

Pierce College
Puyallup, WA
06.2010

Skills

  • Safety Procedures
  • Relationship Building
  • Reliability
  • Multitasking
  • Guest Relations
  • Event planning and assistance
  • Hospitality

Timeline

First Mate/Stew

Sea Biscuit
12.2023 - Current

Server

Flanigan's Seafood Bar And Grill
03.2023 - Current

Guest Service Representative

Natural Retreats US Inc.
08.2022 - 03.2023

Lead Professional House Cleaner

Bright And Clean In Big Sky
04.2022 - 03.2023

STCW

Maritime Professional Academy

Associate of Science - Massage Therapy

Massage Connection

Associate of Science - Early Childhood Education

Pierce College

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Kayla Moneypenny