Kayla Montalvo
Newark,NJ
Summary
Motivated and dependable Shift Lead Manager with over 7 months of leadership experience at Wingstop, including work across multiple store locations. Proven track record of team coordination, shift management, and customer service in fast-paced food service environments. Additional experience at Buffalo Wild Wings including 1 year of management demonstrating versatility, responsibility, and a strong work ethic. Food handling and safety certified.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Buffalo Wild Wings
Kearny, NJ
05.2025 - 05.2026
- Provided prompt and friendly service in a high-volume sports bar environment
- Increase in sales and decrease in refunds since management.
- Supported both front- and back-of-house operations as needed
- Took orders, served food, and handled guest concerns
- Helped with cleanliness, food prep, and cashier duties as assigned
- Managed staff scheduling, optimizing workforce efficiency and coverage during peak hours.
- Developed training programs for new hires, improving onboarding experience and staff retention.
- Coordinated inventory management processes, reducing discrepancies and ensuring product availability.
Shift Lead Manager
Wingstop
Newark/Belleville, NJ
11.2024 - 05.2025
- Supervised daily store operations to ensure smooth and efficient service
- Led team members during shifts, assigning tasks and managing workflow
- Handled opening and closing procedures, including cash handling and deposits
- Trained and supported new employees to meet company standards
- Resolved customer concerns quickly and professionally to maintain satisfaction
- Maintained cleanliness, food safety, and compliance with health regulations
- Assisted with inventory checks and restocking to ensure consistent supply levels
Front Desk Receptionist
Orion Health Care
East Orange, NJ
10.2024 - 11.2024
- Greet and check in patients
- Answer phone calls and respond to inquiries
- Schedule and confirm appointments
- Verify insurance information
- Collect co-pays and handle billing
- Update and manage patient records
- File paperwork and scan documents
- Maintain a clean and organized reception area
In-Store Shopper
Whole Foods Market
Newark, NJ
08.2024 - 10.2024
- Picked and packed online grocery orders with accuracy and speed
- Assisted with front-end cashier and customer support
- Maintained a clean and organized store environment
- Collaborated with team members to meet store goals
Education
High School Diploma -
Technology High School
Newark, NJ06.2024
Skills
- Fast-Paced Customer Service
- Cash Handling & POS Systems
- Food Safety & Sanitation
- Team Leadership & Training
- Conflict Resolution
- Online Order Fulfillment
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision and management
- Recruiting and interviewing
Certification
- Food handling and safety distribution
- Certified training manager
- Professional Management
LANGUAGES
English
Spanish
Interests
- Proving and helping others
- Cooking and/or baking
- Sports
- Quality Time
- Work Ethic
- DIY and Improvements
Timeline
Assistant Manager
Buffalo Wild Wings
05.2025 - 05.2026
Shift Lead Manager
Wingstop
11.2024 - 05.2025
Front Desk Receptionist
Orion Health Care
10.2024 - 11.2024
In-Store Shopper
Whole Foods Market
08.2024 - 10.2024
High School Diploma -
Technology High School