Kayla Moon
Pickens,SC
Summary
Highly motivated, knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Teacher
Fellowship Greenville
08.2018 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
EMT
Prisma Health Upstate
12.2008 - 01.2013
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Handled patient transfers from one medical facility to another.
- Delivered emotional support to patients and families.
- Collaborated with medical doctors and other healthcare professionals.
Head Cashier
Lowes
08.2008 - 06.2010
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Alleviated customer service needs with policy-appropriate solutions.
- Facilitated and logged store opening, closing, and shift changes.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Emergency Medicine
Greenville Technical College
Greenville05.2008
High School Diploma -
Pickens High School
Pickens, SC05.2007
Skills
- Special Education
- Customer Service and relations
- Active Listening
- Conflict Resolution
- Strong Analytical and Problem-Solving Skills
- Team Contribution
- Adaptability and Dependability
- Credits and Refunds
Timeline
Teacher
Fellowship Greenville
08.2018 - Current
EMT
Prisma Health Upstate
12.2008 - 01.2013
Head Cashier
Lowes
08.2008 - 06.2010
No Degree - Emergency Medicine
Greenville Technical College
High School Diploma -
Pickens High School
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