Michaela Morales
Waterbury,CT
Summary
Dynamic and empathetic professional with a proven track record at River Glen Health Care Center, excelling in patient care and conflict resolution. Demonstrated ability to manage time effectively and foster educational growth, as evidenced by enhanced patient and customer satisfaction. Skilled in CPR and early childhood education, ensuring safety and nurturing development. Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proficient in mobility and personal hygiene support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CNA
River Glen Health Care Center
04.2024 - 04.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service Representative
Cumberland Farms
04.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Childcare Volunteer Teacher
Church Youth Group
09.2022 - 01.2023
- Promoted a safe and nurturing classroom environment where students felt comfortable asking questions and sharing ideas freely.
- Collaborated with fellow teachers on interdisciplinary projects, promoting a cohesive educational experience across subjects.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Education
High School Diploma -
Wilby High School
Waterbury, CT06.2023
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Flexible scheduling
- Conflict Resolution
- Early Childhood Education
- CPR Certified
- Friendly, Positive Attitude
Certification
- CNA - Certified Nurse Assistant
Accomplishments
- Achieved Alzheimer's education requirements by completing 1 hour of Alzheimer's lecture with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
References
Carlie Medina-RN/CNA Instructor
Cell Phone: 203-706-0848
Email: Carliecollini@gmail.com
Andrea Slavin-CNA Instructor
Cell Phone: 203-464-5026
Email: A_Slavine@aol.com
Timeline
CNA
River Glen Health Care Center
04.2024 - 04.2024
Customer Service Representative
Cumberland Farms
04.2023 - 12.2023
Childcare Volunteer Teacher
Church Youth Group
09.2022 - 01.2023
High School Diploma -
Wilby High School
- CNA - Certified Nurse Assistant
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