Kayla Morgan
Saint Louis,MO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Stay at Home Mom
Work At Home
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
CUSTOMER SERVICE AGENT
SOUTHWEST AIRLINES
Saint Louis
06.2017 - 10.2023
- Provided high level of customer service while attending to customers with their travel needs such as baggage check in and reservation upgrades.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
RURAL CARRIER
UNITED STATES POST OFFICE
08.2016 - 06.2017
- Organized mail by sorting in an orderly fashion for delivery
- Ensured security of outgoing and incoming mail
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
PROFESSIONAL HOUSE CLEANER
BLAIRCO CLEANING COMPANY
09.2015 - 08.2016
- Thoroughly cleaned residential homes throughout the Saint Louis area
- Collaborated with team members to complete large-scale cleaning projects efficiently and effectively.
- Provided high level of customer service and ensured customer was satisfied with their cleanings.
PART TIME CLERK
QUIKTRIP
06.2011 - 09.2015
- Provided quality customer service with high standards of efficiency, accuracy, and consistency
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Cash Handling
COOK/ SERVER
HOTSHOTS SPORTS BAR AND GRILL
10.2007 - 06.2014
- Ensured food was stored and cooked at correct temperatures
- Stocked, organized, and cleaned kitchens
- Operated large-volume cooking equipment such as grills and deep fryers
Education
ASSOCIATES IN GENERAL EDUCATION -
SAINT LOUIS COMMUNITY COLLEGE- MERAMEC
KIRKWOOD, MO05.2012
HIGH SCHOOL DIPLOMA -
RITENOUR SENIOR HIGH SCHOOL
SAINT LOUIS, MO05.2009
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Efficient in time management
- Ability to work well with others as a team player
- Ability to plan and organize my work, and ensure it is done in a timely matter
- 11 years Customer Service
- Excels in fast-paced environment
- Detail oriented with a high degree of accuracy
Timeline
Stay at Home Mom
Work At Home
10.2023 - Current
CUSTOMER SERVICE AGENT
SOUTHWEST AIRLINES
06.2017 - 10.2023
RURAL CARRIER
UNITED STATES POST OFFICE
08.2016 - 06.2017
PROFESSIONAL HOUSE CLEANER
BLAIRCO CLEANING COMPANY
09.2015 - 08.2016
PART TIME CLERK
QUIKTRIP
06.2011 - 09.2015
COOK/ SERVER
HOTSHOTS SPORTS BAR AND GRILL
10.2007 - 06.2014
ASSOCIATES IN GENERAL EDUCATION -
SAINT LOUIS COMMUNITY COLLEGE- MERAMEC
HIGH SCHOOL DIPLOMA -
RITENOUR SENIOR HIGH SCHOOL