Kayla Morris
Okeechobee,FL
Summary
Dynamic professional with a proven track record in small business operations at Publix, excelling in customer service and inventory management. Successfully enhanced fundraising efforts and community outreach as Co-Owner of Cats Meow Animal Rescue, while implementing training programs that improved volunteer engagement and retention. Committed to driving business growth through strategic partnerships.
Overview
10
10
years of professional experience
Work History
Cat Rescue Co Owner
Cats Meow Animal Rescue
Loxahatchee Groves, FL
05.2022 - Current
- Developed strategic partnerships with local businesses to enhance fundraising efforts and community outreach.
- Oversaw daily operations, ensuring high standards of animal care and rescue practices.
- Implemented effective volunteer training programs to improve staff engagement and retention.
- Managed financial planning, budgeting, and reporting for organizational sustainability.
- Coordinated adoption events, increasing visibility and successful placements for rescued animals.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Full Time Deli Clerk
Publix
Loxahatchee Groves, FL
11.2018 - 04.2026
- Provided exceptional customer service, ensuring a welcoming environment for all customers.
- Operated deli equipment, including slicers and grinders, following safety protocols consistently.
- Assisted in inventory management, restocking products to maintain optimal stock levels.
- Collaborated with team members to prepare fresh daily food items according to quality standards.
- Trained new employees on deli procedures and best practices for operational efficiency.
- Enhanced product presentation by arranging displays that attracted customer attention and increased sales.
- Monitored product freshness and rotation, minimizing waste and ensuring compliance with health regulations.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Shift Manager
Loxahatchee Icecream& Coffee
Loxahatchee Groves, FL
08.2016 - 04.2024
- Supervised daily operations to ensure efficient service delivery and high customer satisfaction.
- Trained and mentored team members to enhance performance and maintain quality standards.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated staff schedules to align with peak business hours, maximizing productivity.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Organized team meetings to communicate goals, share best practices, and boost morale.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Pharmacy Clerk
Publix
Loxahatchee Groves, FL
02.2021 - 06.2021
- Processed prescription orders efficiently, ensuring accuracy in medication dispensing.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Managed inventory levels, restocking shelves to maintain optimal product availability.
- Operated pharmacy software systems to track prescriptions and patient information securely.
- Implemented organizational strategies that improved inventory management processes significantly.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
Cashier
Burger King
Loxahatchee Groves, FL
10.2016 - 11.2018
- Processed customer transactions efficiently, ensuring accuracy in cash handling and change distribution.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on register operations and customer service protocols.
- Collaborated with team members to meet daily sales goals and improve service speed.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Monitored cash drawer balance regularly, identifying discrepancies and addressing issues proactively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Homeschool
Loxahatchee Groves, FL05.2019
Skills
Customer service
Small business operations
Customer relations
Decision-making
Operations management
Sales strategies
Inventory management
Recruiting and training
Business growth
Timeline
Cat Rescue Co Owner
Cats Meow Animal Rescue
05.2022 - Current
Pharmacy Clerk
Publix
02.2021 - 06.2021
Full Time Deli Clerk
Publix
11.2018 - 04.2026
Cashier
Burger King
10.2016 - 11.2018
Shift Manager
Loxahatchee Icecream& Coffee
08.2016 - 04.2024
High School Diploma -
Homeschool