Kayla M. Peak
Barboursville
Summary
Results-driven professional committed to excellence in risk management. Proven track record in coordinating risk assessments and developing strategies to mitigate potential threats. Known for teamwork and adaptability, consistently ensuring reliable and effective risk solutions. Key skills include risk analysis and strategic planning.
Overview
7
7
years of professional experience
Work History
Quality/Risk Coordinator
Encompass Health
06.2024 - Current
- Handles daily risk management activities and compliance processes.
- Collaborates with interdisciplinary teams to coordinate care and promptly solve patient concerns.
- Assists in establishing and maintaining performance improvement activities.
- Uses current statistical tools and techniques in an effort to identify improvement opportunities.
Clinical Analyst
Marshall Health Network
03.2024 - 06.2024
- Provides customer support for troubleshooting and resolving technical and clinical computer issues as they relate to the EHR.
- Collaborate with teams to improve processes and increase efficiency with the departments.
- Acts as a project manager for various EHR projects.
Population Health Manager
Marshall Health
03.2023 - 03.2024
- Responsible for managing quality measures for Marshall Health.
- Supervised Care Coordinators from Internal Medicine, Family Medicine and Pediatrics to ensure daily duties were being completed.
- Facilitated monthly department meetings with Internal Medicine, Family Medicine, and Pediatrics leadership teams to review quality scores, initiatives, and improvement plans.
- Organized and directed monthly meetings with various insurance companies to discuss current scoring of quality measures.
- Provided education and training to department staff for new processes and procedures.
Quality Supervisor - Internal Medicine
Marshall Health Internal Medicine
04.2022 - 03.2023
- Supervised Care Coordinators to ensure daily duties were being completed.
- Facilitated monthly department meetings to review quality scores, initiatives, and improvement plans.
- Created various workflows throughout the department (front desk, providers, nursing, medical records) to increase efficiency for quality improvement.
- Participated in monthly meetings with various insurance companies to discuss quality metrics.
- Program Coordinator for the Medically Indicated Food Box Program for Internal Medicine patients that suffer from food insecurities and chronic medical conditions.
Social Worker
Marshall Health Internal Medicine
04.2018 - 03.2023
- Collaborated with attending physicians, residents, and nurses daily to ensure patient needs are met.
- Developed and maintained food pantry for Internal Medicine patients.
- Facilitated the treatment team to address the current HIV cluster in Cabell County by providing linkage to care, intake and assessment, and developing a plan of care.
- Served as Maier Institute Program Coordinator.
- Care manager for the WV Medicaid Diabetes Health Home Program for qualified Internal Medicine patients.
- Program Coordinator for the Medically Indicated Food Box Program for Internal Medicine patients that suffer from food insecurities and chronic medical conditions.
- Provided counseling and long-term care planning to families of patients diagnosed with dementia or Alzheimer’s disease.
- Worked with outside agencies to ensure linkage to care for patients with transportation needs, food insecurities, difficulty affording their medications, in-home care needs, home health services, mental and behavioral health, substance abuse needs, etc.
Education
MS - Health Care Administration
Marshall University
Huntington, WV05.2010
Bachelor - Social Work
Marshall University
Huntington, WV12.2006
Skills
- Risk mitigation
- Business continuity
- Contingency planning
- Teamwork
Timeline
Quality/Risk Coordinator
Encompass Health
06.2024 - Current
Clinical Analyst
Marshall Health Network
03.2024 - 06.2024
Population Health Manager
Marshall Health
03.2023 - 03.2024
Quality Supervisor - Internal Medicine
Marshall Health Internal Medicine
04.2022 - 03.2023
Social Worker
Marshall Health Internal Medicine
04.2018 - 03.2023
Bachelor - Social Work
Marshall University
MS - Health Care Administration
Marshall University
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