KAYLA MURPHY
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Flight Attendant
JetBlue
New York, NY
10.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Customer Service Crew Member
Avelo Airlines
Raleigh
02.2023 - 10.2023
- Assist customers with check-in and boarding of their flight with caring, friendliness, and transparency in a safe environment
Customer Assistance Representative
American Airlines
Raleigh
07.2022 - 01.2023
- Help passengers with self-serve or assisted check in procedures
- Deal with passenger flight queries
- Verify travel documents and provide boarding passes
- Tell passengers about luggage restrictions
- Weigh baggage and collect any excess weight charges
Performing Arts Counselor
Girls Rock Camp
Los Angeles
05.2022 - 07.2022
- Taught Vocal performance, Photography, and film classes to youth during summer camp
Sports Photographer-Seasonal
Spotlight Events
Traveling
01.2022 - 06.2022
- Travel to weekend dance competitions
- Using photographic techniques, such as lighting, to take high-quality images
- Setting up and tearing down lighting and other equipment at the event
Photographer, Front Desk-School Season
Lifetouch
Raleigh
09.2021 - 06.2022
- Visit various school campuses, set up photographing equipment
- Capture students and staff in professional-quality photographs
- Check in subjects
Seasonal Manager
Cherry Hill Photography
Durham
10.2021 - 01.2022
- Manage, motivate and lead a team
- Interview and hire qualified sales associates
- Ensure weekly staff hours are within budget at each location and accurately reported on payroll
Customer Service Consultant
NC Division Of Employment
Raleigh, Hybrid
07.2020 - 08.2021
- Follow established protocol to take statements, key information from claimants and employers, and prepare and process documents, which are used to adjudicate claims and make accurate determinations
Photographer, Customer Service
Portrait Innovations
Cary
01.2019 - 07.2020
- Brought forth creativity, an energetic attitude, a positive work ethic, and innovation resulting in client satisfaction
- Taking photographs of guests, selling portrait packages and meeting sales and performance goals
Education
High School Diploma -
Sanderson High School
Raleigh, NC05-2017
Skills
- Leadership Skills
- Fast Learner
- Computer Skills
- Ability to Work Under Pressure
- Communication Skills
- Service standard compliance
- Customer service
- Customer focus
Certification
- Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
Inflight Certification
Demonstrated proficiency in an FAA-approved training program.
Timeline
Flight Attendant
JetBlue
10.2023 - Current
Customer Service Crew Member
Avelo Airlines
02.2023 - 10.2023
Customer Assistance Representative
American Airlines
07.2022 - 01.2023
Performing Arts Counselor
Girls Rock Camp
05.2022 - 07.2022
Sports Photographer-Seasonal
Spotlight Events
01.2022 - 06.2022
Seasonal Manager
Cherry Hill Photography
10.2021 - 01.2022
Photographer, Front Desk-School Season
Lifetouch
09.2021 - 06.2022
Customer Service Consultant
NC Division Of Employment
07.2020 - 08.2021
Photographer, Customer Service
Portrait Innovations
01.2019 - 07.2020
High School Diploma -
Sanderson High School