Kayla Nahodil
Student
Mount Pleasant,MI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Crystal Expert
Swarovski
Clinton Township, MI
11.2020 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Achieved personal sales goal of $100,000 in 2021, helping to achieve the stores target for the year.
- Developing authentic relationships with the consumer by assessing their needs, making personalized product recommendations, and creating a luxury experience.
- Promoting the features and benefits of the Swarovski Crystal Society membership to all consumers and meeting established monthly membership sales goals.
- Opening and closing the store.
Sales Leader Keyholder
J. Jill
Clinton Township, MI
10.2019 - 12.2020
- Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Streamlined team sales processes increase productivity and decrease closing time.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Assists with protecting company assets and reduce merchandise shrink by overseeing internal, external and administrative inventory processes according to company procedures
- When acting in capacity as manager on duty, communicates store and individual goals to all associates and uses metric results to motivate and coach to behavior
Head Hostess
Black Rock Bar And Grill
Utica, MI
05.2018 - 10.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Sociology: Social And Criminal Justice
Central Michigan University
Mount Pleasant, MI 08.2021 - Current
No Degree - General Studies
Macomb Community College
Warren, MI 08.2018 - 05.2021
High School Diploma -
Dakota High School
Macomb, MI 09.2014 - 06.2018
Skills
Organization and Time Management
Teamwork and Collaboration
Dependable and Responsible
Stocking and replenishing
Cash register operation
Relationship building
Product promotions
Sales expertise
Upselling
Problem-solving skills
Exceptional customer service
Affiliations
Organization of Women Leaders
Timeline
Bachelor of Science - Sociology: Social And Criminal Justice
Central Michigan University
08.2021 - Current
Crystal Expert
Swarovski
11.2020 - Current
Sales Leader Keyholder
J. Jill
10.2019 - 12.2020
No Degree - General Studies
Macomb Community College
08.2018 - 05.2021
Head Hostess
Black Rock Bar And Grill
05.2018 - 10.2019
High School Diploma -
Dakota High School
09.2014 - 06.2018