Summary
Overview
Work History
Education
Skills
REFERENCES
AWARDS
Timeline
Generic

Kayla Neal

Rincon,GA

Summary

Dynamic Operations Supervisor at FedEx with a proven track record in workflow enhancement and team collaboration. Expert in training employees and strategic planning, successfully improving operational efficiency. Recognized for excellent communication across departments, leading to timely project completion and elevated team performance. Committed to achieving organizational goals through effective decision-making.

Overview

9
9
years of professional experience

Work History

Operations Supervisor

FedEx
Pooler, Georgia
06.2024 - Current
  • Supervised daily operations to ensure efficient workflow and team performance.
  • Trained and mentored staff on operational procedures and safety protocols.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Conducted regular team meetings to discuss goals, challenges, and updates.
  • Provided support to other departments as needed to meet organizational goals.

Package Handler Trainer

Fedex
Pooler
06.2024 - Current
  • Instruct new Package Handlers (PHs) on unloading, loading, palletizing, smalls handling, SWAK, and non-conveyable package handling techniques.
  • Assist in implementing new procedures and techniques to enhance operational efficiency.
  • Provide ongoing feedback to PHs and reinforce dock safety standards.
  • Communicate operational conditions to management, supporting efficient decision-making.
  • Regularly load/unload, palletize, lift, carry, and push/pull packages while training PHs.
  • Ensure adherence to procedures, while managing continuous physical demands of the role.
  • Facilitate training updates and integrate new techniques to optimize package handling.

Delivery Driver

Calloway
Pooler, Georgia
04.2024 - 06.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Expedited deliveries to meet customer deadlines and requirements.

Scheduler

CHS
05.2023 - 04.2024
  • Skillfully manage incoming patient inquiries, efficiently schedule appointments, and assign daily tasks.
  • Foster seamless communication with both staff and management through email and Microsoft Teams, while excelling in a remote work environment.

Carrier Sales Coordinator

Buchanan Logistics
08.2022 - 03.2023
  • Expertly tracked and ensured on-time pickup and delivery appointments for truck drivers.
  • Collaborated closely with account managers and brokers to address delays and maintain efficient.
  • Checked on the status of material that were shipped - making sure materials were not damaged or broken during delivery.
  • Gathered POD's and BOL's from drivers to assure delivery was made and correct items were shipped and/or delivered.
  • Planning shipments, tracking, and ensuring compliance with laws and regulations.
  • Designing and implementing systems for tracking and managing inventory.
  • Developing strategies to improve customer service levels.

Call Center Representative

Rocket Mortgage
08.2021 - 08.2022
  • Managed high-volume call queues, engaging customers with a variety of questions.
  • Demonstrated exceptional performance while working remotely as part of a dynamic team using Microsoft Teams.

CCA for the United States Postal Service

01.2021 - 08.2021
  • Provided essential mail and package services to citizens, including certified and registered mail.
  • Maintained an active presence in the community while working 50-60 hours weekly, offering support to supervisors and coworkers.

Registered Behavior Technician (RBT)

Possibilities
08.2020 - 01.2021
  • Provided crucial supervision and care for children with autism, offering daily documentation and schedules.
  • Acted as a shift leader, ensuring smooth operations, and delivering monthly reports for each client.

RYS Case Manager

Park Center
12.2016 - 08.2020
  • Provided essential supervision and care to teenage boys aged 13-18, managing their activities and medication.
  • Led shifts, maintained daily schedules, and submitted monthly reports for client progress.

Education

Associates Degree - Criminal Justice

Ivy Tech
05.2015

Skills

  • Operations management
  • Workflow enhancement
  • Decision making
  • Team collaboration
  • Strategic planning
  • Time management
  • Train employees

REFERENCES

  • Theresa Deloach, 912-515-9296
  • Lajoya Reed, 260-580-7623
  • Dreyer Wentz, 260-580-7877

AWARDS

Package Handler of the Month, 12/01/24

Timeline

Operations Supervisor

FedEx
06.2024 - Current

Package Handler Trainer

Fedex
06.2024 - Current

Delivery Driver

Calloway
04.2024 - 06.2024

Scheduler

CHS
05.2023 - 04.2024

Carrier Sales Coordinator

Buchanan Logistics
08.2022 - 03.2023

Call Center Representative

Rocket Mortgage
08.2021 - 08.2022

CCA for the United States Postal Service

01.2021 - 08.2021

Registered Behavior Technician (RBT)

Possibilities
08.2020 - 01.2021

RYS Case Manager

Park Center
12.2016 - 08.2020

Associates Degree - Criminal Justice

Ivy Tech

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