Kayla Nelson
Summary
Highly Organized Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 2 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. With a passion for helping others, Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and behavior management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Paraprofessional Aide
Preferred Home Care
04.2023 - 10.2023
- Reported on student progress, behavior, and social skills to parents.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Helped teachers manage bus loading and unloading.
- Enforced rules and instructions to maintain discipline.
- Supervised students on field trips for safety and proper behavior in public settings.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Medical Administrative Assistant
Medix Staffing
05.2021 - 07.2023
- Verified insurance coverage to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Security Guard
LaGuardia Airport
08.2021 - 11.2022
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Education
High School Diploma -
John Bowne High School
Flushing, NY06.2021
Skills
- Computer Skills
- Special Education Support
- Child Development Certification
- Patient Care
- Medical Records Management
- Understanding of Medical Terminology
- Patient Care and Confidentiality
- Appointment Scheduling
- Problem-Solving
- Customer Service
Certification
- Licensed Unarmed Security Guard - 2024
- PT - Phlebotomy Technician -Certification
- CPCT/A - Patient Care Technician/Assistant
- Certified Paraprofessional
Timeline
Paraprofessional Aide
Preferred Home Care
04.2023 - 10.2023
Security Guard
LaGuardia Airport
08.2021 - 11.2022
Medical Administrative Assistant
Medix Staffing
05.2021 - 07.2023
High School Diploma -
John Bowne High School