Kayla Nelson
Aurora,CO
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Facilities Assistant II
Charter Communications
Englewood, CO
11.2023 - Current
- Provided support in planning special events hosted at the facility.
- Ordered necessary supplies for the upkeep of the facility.
- Developed plans for efficient use of space within the premises.
- Surveyed facility to maximize safety and security.
- Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Monitored building security systems and took corrective action when needed.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Responded to tenant requests in a timely manner.
- Prepared for emergencies by creating building evacuation action plans.
- Acted as a point of contact between tenants and property managers.
- Resolved customer complaints related to facilities services.
- Coordinated with vendors for repairs or replacements of any damaged equipment.
Store Manager
Circkle K
Denver, Colorado
01.2022 - 07.2023
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Shift Leader
Insomnia Cookies
Fort Collins, Colorado
11.2017 - 07.2019
- Determined consumer needs to provide products and services appealing to larger market.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Fostered a team-oriented environment to increase morale and productivity.
- Assisted in training new employees on shift operations.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Handled emergency situations with composure and in accordance with company guidelines.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
Bachelor of Science - Social And Human Services
Western Governors University
Salt Lake City, UT05-2028
High School Diploma -
Cactus Shadows High School
Cave Creek, AZ05-2016
Skills
- Customer service
- Team player
- Emergency response
- Waste disposal
- Signage
- Building walk-throughs
- Vendor coordination
- Work orders
- Hourly shift management
- Store operations oversight
- Personnel development
- Retail inventory management
- Retail merchandise quality standards
- Performance reviews
- Store operations
- Training assistance
- Equipment troubleshooting
- POS system operation
- Sales reporting
- Team supervision
- Performance metrics
- Client service
- Employee relations
- Sales and upselling
- Creative problem solving
- Positive attitude
- Strong verbal and written communication
- Assigning work
- Professional appearance
- Role modeling
Awards
Certification for Phi Theta Kappa (National Honors Society) for maintaining an outstanding GPA
Timeline
Facilities Assistant II
Charter Communications
11.2023 - Current
Store Manager
Circkle K
01.2022 - 07.2023
Shift Leader
Insomnia Cookies
11.2017 - 07.2019
Bachelor of Science - Social And Human Services
Western Governors University
High School Diploma -
Cactus Shadows High School