Kayla Nemechek
Ellenboro,NC
Summary
Dynamic and customer-focused professional with experience at Caffeine Coffee Cafe, excelling in exceptional customer service and cash handling. Proven ability to enhance customer satisfaction through personalized beverage creation and effective communication. A reliable team player skilled in time management and maintaining a clean, organized workspace to boost productivity.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
7
7
years of professional experience
Work History
Barista
Caffiene Coffee Cafe
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cashier
Ingles Supermarket
01.2018 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Applied Science - Cosmetology
Isothermal Community College
Spindale, NC05-2023
High School Diploma -
Thomas Jefferson Classical Academy
Mooresboro, NC05-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Cleanliness
- Adaptive and creative
- Cash register operation
- Decision-making
Timeline
Barista
Caffiene Coffee Cafe
11.2024 - Current
Cashier
Ingles Supermarket
01.2018 - 01.2024
Associate of Applied Science - Cosmetology
Isothermal Community College
High School Diploma -
Thomas Jefferson Classical Academy
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