Kayla Nettles
Nashville,TN
Summary
Knowledgeable Cocktail Server with proven track record in delivering exceptional customer service and creating memorable guest experiences. Skilled in managing high-volume environments and ensuring patron satisfaction. Demonstrated ability to work effectively under pressure while maintaining positive and engaging attitude.
Overview
12
12
years of professional experience
Work History
Cocktail Server
W Hotel
07.2024 - Current
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Tour and Travel
Gaylord Opryland Hotel
11.2017 - 12.2024
- Greet guests upon arrival, determine nature and purpose of visit, and direct or escort them to specific destinations.
Bartender
Bobby Hotel
05.2019 - 07.2024
- Delivered exceptional customer service by promptly serving cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with bartenders to streamline drink preparation processes for improved efficiency during peak hours.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
Bottle Server
Pushing Daisies
11.2022 - 01.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Executive lounge server and bartender
JW Marriott
10.2019 - 01.2020
- Work in a professional manner while serving food and beverages, keeping the lounge area organized and fully stocked while providing for guests.
Receptionist
Singing Success
01.2014 - 10.2016
- Responsible for filing and maintaining records, answering calls and booking appointments. Kept a current record of staff members availability and received payment and recorded receipts for services.
Receptionist
The Tracking Room
10.2014 - 01.2015
- Answered calls to set up tours of the facility and booked studio time for clients. Provided information about the establishment such as studio gear, location, staff and services provided.
Education
Graduate Certificate - Music Business
Dark Horse Institute
Franklin, Tennessee12.2018
Skills
- Decision making
- Leadership
- Handling large groups
- Speed and efficiency
- Exceptional customer service
- Alcohol awareness
- Reliability and punctuality
- Cleaning and sanitization
- Efficient multitasking
Timeline
Cocktail Server
W Hotel
07.2024 - Current
Bottle Server
Pushing Daisies
11.2022 - 01.2023
Executive lounge server and bartender
JW Marriott
10.2019 - 01.2020
Bartender
Bobby Hotel
05.2019 - 07.2024
Tour and Travel
Gaylord Opryland Hotel
11.2017 - 12.2024
Receptionist
The Tracking Room
10.2014 - 01.2015
Receptionist
Singing Success
01.2014 - 10.2016
Graduate Certificate - Music Business
Dark Horse Institute
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