Kayla Nicole Foster
Weatherford
Summary
Health care and customer service professional with a proven track record in enhancing teamwork and communication. Demonstrates exceptional organizational and time management skills. Committed to delivering high-quality patient care and support.
Overview
9
9
years of professional experience
Work History
Nurse Technician Surgery Admit & Discharge
Saint Francis Health System
04.2025 - 10.2025
- Monitored vital signs and reported changes to registered nurses.
- Answered call lights promptly to respond to patient needs in a timely manner.
- Assisted nurses with the admission, transfer, and discharge of patients.
- Documented patient information and care activities in electronic health record.
Customer Service Manager
Colaw Fitness
01.2021 - 03.2025
- Oversaw hiring, training, and development of customer service staff.
- Answered high volume of customer inquiries via phone, email, and chat.
- Managed difficult customer situations with professionalism and empathy.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Fitness Trainer
Colaw Fitness
01.2021 - 03.2025
- Monitored client progress and adjusted their fitness programs as needed to ensure continued improvement.
- Assisted gym members with using equipment correctly while maintaining welcoming environment for all users.
- Instructed clients on proper lifting and exercise techniques to reduce injuries.
- Provided motivational support and encouragement to help clients stay committed to their fitness goals.
Players Club Representative
Cherokee Casino Ramona
03.2017 - 02.2018
- Provided exceptional customer service to all guests, answering questions about games, promotions, and property amenities.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Managed player accounts, ensuring accuracy and confidentiality of sensitive information.
Education
Gen Studies -
Oklahoma Wesleyan University
Bartlesville, OK09.2025
CNA/HHA -
Family Healthcare Training
Broken Arrow, OK03.2025
BLS/CPR -
American Heart Association
Broken Arrow, OK02.2025
Skills
- CNA/HHA certified
- CPR/BLS and AED certificate
- Time management
- Processing high volume inbound/outbound calls
- Communication skills
- Compassionate care
- Organizational skills
- Infection control protocols
- Patient care assistance
- Data entry
- Call center experience
Timeline
Nurse Technician Surgery Admit & Discharge
Saint Francis Health System
04.2025 - 10.2025
Customer Service Manager
Colaw Fitness
01.2021 - 03.2025
Fitness Trainer
Colaw Fitness
01.2021 - 03.2025
Players Club Representative
Cherokee Casino Ramona
03.2017 - 02.2018
CNA/HHA -
Family Healthcare Training
BLS/CPR -
American Heart Association
Gen Studies -
Oklahoma Wesleyan University