Kayla Nieves

Manager

RaceTrac

03.2022 - Current

Identified and communicated customer needs to supply chain capacity and quality teams.
Accomplished multiple tasks within established timeframes.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cross-trained existing employees to maximize team agility and performance.
Defined clear targets and objectives and communicated to other team members.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved safety procedures to create safe working conditions for workers.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Improved marketing to attract new customers and promote business.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Developed and maintained relationships with customers and suppliers through account development.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Managed and motivated employees to be productive and engaged in work.
Established team priorities, maintained schedules and monitored performance.
Maintained professional, organized, and safe environment for employees and patrons.
Onboarded new employees with training and new hire documentation.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.