Morgan Chance
Apopka
Summary
Dynamic operations manager with extensive experience skilled in financial analysis and staff training. Track record of enhancing customer retention and optimizing inventory control, leading to increased profitability. Adept at implementing strategic initiatives and fostering team collaboration to achieve high standards of service and operational excellence.
Overview
9
9
years of professional experience
Work History
Manager
RaceTrac
09.2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained team members on efficient service delivery and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to align with peak business hours and enhance productivity.
General Manager
Dunkin' Donuts
06.2022 - 09.2024
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
District Manager
Dunkin' Donuts
04.2022 - 01.2024
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Cultivated strong relationships with franchise owners, providing ongoing support and resources for business growth.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Customer Retention Manager
Comcast
10.2021 - 01.2022
- Developed customer loyalty programs to enhance retention and satisfaction.
- Analyzed data reports to identify trends and implement strategic initiatives.
- Collaborated with cross-functional teams to improve customer experience.
- Conducted training sessions for staff on retention best practices and tools.
Store Manager
Chatherine's
08.2018 - 10.2021
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented staff training programs to enhance team efficiency and service quality.
- Analyzed sales data to identify trends, adjusting inventory management strategies accordingly.
- Oversaw visual merchandising initiatives, aligning store presentation with brand standards.
- Streamlined operational processes, reducing costs while maintaining high service levels.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Chatherine's
08.2016 - 08.2018
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented promotional strategies that increased foot traffic and sales conversions.
- Oversaw visual merchandising standards to maintain an engaging shopping environment.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Managed employee schedules, optimizing staffing levels based on peak business hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Savannah State University
Savannah, GASkills
- Operations management
- Staff training
- Inventory control
- Financial analysis
- Customer retention
- Scheduling optimization
- Conflict resolution
- Policy implementation
Timeline
Manager
RaceTrac
09.2024 - Current
General Manager
Dunkin' Donuts
06.2022 - 09.2024
District Manager
Dunkin' Donuts
04.2022 - 01.2024
Customer Retention Manager
Comcast
10.2021 - 01.2022
Store Manager
Chatherine's
08.2018 - 10.2021
Assistant Store Manager
Chatherine's
08.2016 - 08.2018
High School Diploma -
Savannah State University