Kayla N. Lazration
Windber
Summary
Claim Consultant 2 at Principal Financial Group with proven leadership and critical thinking skills. Expert in data analytics and customer service, I drive team success through effective training and development. Passionate about enhancing operational efficiency, I consistently exceed quality standards while fostering a collaborative environment for growth and achievement. I excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Consultant 2 (Short Term Disability)
Principal Financial Group
Des Moines
10.2019 - Current
- Responsible for technical review and technical development of claims staff resulting in acceptable results while providing high quality service to the customer and field.
- Direct technical development, training, counseling, and motivation of claims analysts, along with informal leadership responsibilities.
- Reviews claims for quality control in a fast-paced environment.
- Provides feedback and additional training individually and in a group setting to analysts regarding claim reviews to provide growth and ability to earn set releases.
- Provide informal leadership in effectively helping the team manage their caseloads as well as assist others in organizing, setting priorities, and monitoring caseloads to ensure company and state/federal requirements are met.
- Lead development discussions with individual staff members to help them develop in both short and long term goals.
- Works closely with senior level technical staff to provide overall technical development and training of staff.
- Work closely with management regarding trends and patterns of analysts.
- Complete in-depth reviews of the policy.
- Communicate with Brokers and outside parties due to claim escalations, in addition to contributing to the Supervisor Line to deescalate situations and provide great customer service.
- Proficient in Microsoft Office, Excel, and other data-driven sites to review trends and productivity.
- Assist with interviews for the department.
Respiratory Care Practitioner, RRT
UPMC
Somerset
07.2023 - 11.2023
- Administered MDIs and nebulizer treatments.
- Performed EKGs.
- Ventilatory and BiPAP therapy.
- Worked with set protocols to determine the best therapy strategy for the patients, such as lung expansion, bronchospasm, and retained secretion.
- I attended rapid responses and code blues.
- Assisted the doctors with intubations.
- Administered basic oxygen therapy, such as nasal cannulas, high-flow nasal cannulas, and oxymasks.
- Collaborated with social workers, nurse managers, and home care companies to determine the best plan of action upon patient discharge.
Respiratory Therapist, RRT
Wellspan & Summit Health
08.2014 - 10.2019
- Administered MDIs and nebulizer treatments.
- Administered basic oxygen therapy, such as nasal cannulas, high-flow nasal cannulas, and oxymasks.
- Ventilatory and BiPAP therapy.
- Performed desaturation oxygen studies by walking patients on room air or oxygen to determine qualification for home oxygen systems.
- Collaborated with social workers, nurse managers, and home care companies to determine the best plan of action upon patient discharge.
Respiratory Care Practitioner, RRT
Meritus Health
Hagerstown
06.2015 - 01.2018
- Administered MDIs and nebulizer treatments.
- Performed EKGs.
- Ventilatory and BiPAP therapy.
- Worked with set protocols to determine the best therapy strategy for the patients, such as lung expansion, bronchospasm, and retained secretion.
- Attended rapid responses, code blues, and traumas.
- Assisted the doctors with intubations.
- Administered basic oxygen therapy, such as nasal cannulas, high-flow nasal cannulas, and oxymasks.
- Collaborated with social workers, nurse managers, and home care companies to determine the best plan of action upon patient discharge.
- I worked in the special care nursery by placing babies on CPAP and high-flow nasal cannulas.
Education
Bachelor of Science - Healthcare Management
The University of Pittsburgh at Johnstown
Johnstown, PA01.2014
Associate - Respiratory Therapy
The University of Pittsburgh at Johnstown
Johnstown, PA01.2014
Skills
- Leadership
- Microsoft Office proficiency
- Critical thinking and problem solving
- Customer service
- Organizational skills
- Multitasking
- Conflict resolution
- Adaptability
- Time management
- Data analytics
Certification
Registered Respiratory Therapist, PA, YM014631
Timeline
Respiratory Care Practitioner, RRT
UPMC
07.2023 - 11.2023
Claim Consultant 2 (Short Term Disability)
Principal Financial Group
10.2019 - Current
Respiratory Care Practitioner, RRT
Meritus Health
06.2015 - 01.2018
Respiratory Therapist, RRT
Wellspan & Summit Health
08.2014 - 10.2019
Bachelor of Science - Healthcare Management
The University of Pittsburgh at Johnstown
Associate - Respiratory Therapy
The University of Pittsburgh at Johnstown
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