Kayla Obrien
Brooklyn
Summary
School counselor, stock associate, and invoicing clerk with over 3 years of experience in enhancing operational efficiency and customer satisfaction. Achievements include a 20% increase in student performance and a 30% reduction in inventory errors. Skills in time management, customer service, and problem-solving drive results and foster positive change.
Overview
4
4
years of professional experience
Work History
School counselor
P.S.K315 / Urban Dove
02.2023 - Current
- Guiding students through educational and personal challenges with empathetic counseling
- Achieved 20% increase in student academic performance through innovative counseling strategies
- Utilizing active listening and problem-solving skills to address student issues
- Reduced behavioral issues by 15% by implementing a supportive and collaborative approach
- Positively impacting the school climate by fostering a visionary and enthusiastic environment
Sales Associate
Skechers
10.2024 - 04.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Stock associate(Seasonal)
Burlington
06.2023 - 08.2023
- Managed inventory and restocked shelves, ensuring optimal product availability
- Collaborated with team to maintain store cleanliness and visual standards
- Leveraged analytical skills to perform inventory checks, reducing discrepancies by 15%
- Resolved customer queries, enhancing overall customer satisfaction
- Contributed to a 10% increase in seasonal sales through effective stock management
- Efficiently managed stock levels, reducing inventory errors by 30% at Burlington
Invoicing Clerk
A Young Plumbing
02.2021 - 04.2023
- Managed invoicing tasks, ensuring timely and accurate billing
- Improved invoice processing speed by 20% through innovative approaches
- Utilized advanced Excel skills for efficient data management
- Solved recurring billing discrepancies, enhancing customer satisfaction
- Contributed to a 15% increase in on-time payments, positively impacting cash flow
Education
High School Diploma -
Urban Dove
Brooklyn, NY06-2025
Skills
- Time management
- Customer service
- Active listening
- Problem-solving
- Communication skills
- Team collaboration
- Cash register operation
Timeline
Sales Associate
Skechers
10.2024 - 04.2025
Stock associate(Seasonal)
Burlington
06.2023 - 08.2023
School counselor
P.S.K315 / Urban Dove
02.2023 - Current
Invoicing Clerk
A Young Plumbing
02.2021 - 04.2023
High School Diploma -
Urban Dove
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