KAYLA OLIVACCE
Wawa
Plainfield
1
Language
5
years of professional experience
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Work History
SALES ASSOCIATE
3 Years 3 Months- Increased customer awareness of special offers to drive sales.
- Introduces new display layouts and product groupings to boost impulse purchases, improving store flow and driving noticeable gains in daily transaction value.
- Conducted quality checks on prepared items and storage areas, ensuring safety compliance and reducing spoilage risk.
- Partnered with shift leads to adjust staffing during peak times, enhancing customer experience by reducing wait times.
- Conducts routine quality checks on prepared items and storage areas, ensuring compliance with safety standards and minimizing spoilage.
KEYHOLDER
1 Month- Monitored sales patterns and customer preferences to optimize product placement, enhancing category performance.
- Enforced visual standards and promotional setups, ensuring cohesive shopping environment that encouraged purchases.
- Monitored sales patterns and customer preferences to inform product placement decisions, driving noticeable improvements in category performance.
- Conducted end-of-day cash audits and documented variances, reinforcing cash controls and ensuring accuracy of financial records.
SALES ASSOCIATE
2 Months- Resolved customer concerns by offering tailored solutions and follow-up, strengthening repeat patronage and preserving brand reputation.
- Monitored product freshness and rotated stock through checklist-driven inspections, ensuring quality standards and reducing waste.
- Resolved customer concerns with tailored solutions and follow-up, enhancing repeat patronage and sustaining brand reputation.
HOST
6 Months- Revamped seating flow using priority-based waitlist, cutting guest wait confusion and improving table turnover with smoother host-server handoffs.
- Coordinated with kitchen and servers to align seating with server capacity, enhancing service consistency during shifts.
- Maintained precise reservation logs and monitored dining room status in real time to prevent double-booking and sustain accurate guest expectations.
- Trained new hosts on communication protocols and emergency procedures, improving front-of-house reliability.
- Trained new hosts on communication protocols and emergency procedures, strengthening front-of-house reliability and reducing escalation incidents.
- Monitored peak-period patterns and adjusted seating rotations, resolving bottlenecks to maintain steady service flow.
Education
Bachelor of Science - Criminal Investigation
HIGH SCHOOL DIPLOMA
Skills
Versatile
Collaboration skills
Multi-tasking strength
Problem-solving
Visual merchandising
Sales strategy
Listening skills
Problem-solving skills
LANGUAGES
English (Native).
Timeline
SALES ASSOCIATE
Wawa
04.2023 - 07.2026Read More
KEYHOLDER
Claires
04.2022 - 05.2022Read More
SALES ASSOCIATE
Panera
02.2022 - 04.2022Read More
HOST
Carrabba’s
08.2021 - 02.2022Read More
Liberty University
Bachelor of Science from Criminal Investigation
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South Brunswick High School
HIGH SCHOOL DIPLOMA
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