Kayla Olson
Henderson,NV
Summary
Engaging hospitality professional experienced in high-volume environments, dedicated to building authentic connections and enhancing guest experiences. Committed to fostering strong relationships that encourage repeat visits while consistently seeking opportunities for improvement. Passionate about growth within the industry.
Overview
12
12
years of professional experience
Work History
Marketing Model Cocktail server
TAO BEACH DAYCLUB
01.2023 - Current
- Achieved memorable guest experiences at dayclub through effective hosting.
- Enhanced guest satisfaction by anticipating and fulfilling needs and preferences.
- Strengthened first impressions with polished personal presentation.
- Developed engaging presentations for bottle service that increased guest enjoyment.
- Delivered exceptional hospitality to promote client loyalty.
- Enhanced team performance through collaborative efforts.
- Increased venue visibility on social media, attracting potential clients and boosting engagement.
- Maintained strict compliance with financial policies to protect venue assets.
- Handled guest inquiries and resolved issues promptly and professionally.
Party Brunch Cocktail
LAVO RESTAURANT
10.2023 - 01.2026
- Fulfilled seasonal role at Tao Group to support winter operations.
- Completed three consecutive seasons with the company since 2023.
- Providing exceptional food and beverage service.
- Showcased strong skills in problem-solving and effective communication. in both independent tasks and teamwork.
- Demonstrated ability to quickly learn new processes and adapt to changing environments. quickly and adapt to new situations.
- Demonstrated proactive approach and accountability in all responsibilities.
bayhost (server)
TOPGOLF LAS VEGAS
09.2021 - 02.2023
- Managed operations in fast-paced venue, ensuring seamless service during high table turnover.
- Supported event celebrations by providing attentive bottle service to enhance guest experience.
- Completed side work tasks to support service efficiency during shifts. to support overall service quality. promptly during shifts and addressed guest inquiries promptly.
Cocktail Server/pool
THE COSMOPOLITAN
02.2021 - 02.2023
- Contributed to Cosmo's vibrant atmosphere, making night and day events memorable.
- Demonstrated knowledge of various liquor, wine, champagne, and cocktail offerings.
- Clarified minimum purchase requirements to enhance customer understanding.
- Exceeded food and beverage minimums, enhancing guest satisfaction.
- Demonstrated expertise in various liquor, wine, and cocktail offerings.
- Delivered engaging bottle service presentations to enhance guest experience.
- Focused on creating memorable guest experiences through attentive service.
Server/Busser/Host
CANYON RANCH RESORT AND SPA
Tucson, AZ
07.2019 - 03.2020
- Exceeded guest expectations through attentive service and personalized interactions.
- Emphasized teamwork to improve service quality and guest satisfaction.
- Described menu items accurately to enhance guest understanding. to enhance guest dining experience.
- Educated myself about food allergies to better assist guests. and the importance of attending to each person's specific needs.
- Demonstrated effective time management by prioritizing tasks throughout shifts.
- Developed skills for approaching guests in a welcoming manner. on approaching guests in a welcoming way and using proper verbiage.
Special Events Tech
CANYON RANCH
Tucson, AZ
02.2019 - 07.2019
- Independently set up and broke down rooms for various events, ensuring optimal environment for speakers and attendees.
- Independently setting up/breaking down rooms for speakers or events such as bingo, dance recital, bachelorette party, and group dinners.
- Ensured precision and accuracy in all aspects of event setup.
- Coordinated with guest speakers to confirm setup requirements and facilitated smooth presentations.
- Organized event room closets and maintained decor, ensuring readiness for subsequent events.
- Inputted feedback from guest surveys into Excel for analysis.
- Delivered experience guides to various departments within the resort, enhancing coordination and guest satisfaction.
Cook/Caregiver Assistant
CASA DE BUENA VIDA ASSISTED LIVING
Tucson, AZ
05.2014 - 02.2019
- Prepared, cooked, served, and cleaned up meals for 10 residents, ensuring timely and nutritious dining experiences.
- Created weekly menus to ensure variety and nutrition for residents.
- Supported office operations by managing monthly medication worksheets and assisting with payroll processing.
Crew
CHIPOTLE
Tucson, AZ
05.2015 - 07.2016
- Facilitated guest orders and food preparation to ensure timely service.
- Contributed to grilling and cashiering functions to maintain service flow.
- Adapted to various roles within Chipotle, fostering teamwork and enhancing skills.
Education
Esthetician License -
Pure Aesthetics Natural Skincare School
HS Diploma -
Mountain View High School
Skills
- Many years in 5 star resorts providing hospitality to diverse guests
- 3 yrs VIP bottle service experience
- Upselling techniques
- Effective communication
- Attention to detail
- Conflict resolution expertise
- Multitasking and prioritization
Highlighted Skills
- Thrived in dynamic, fast-paced environments, demonstrating adaptability and resilience.
- Provided exceptional service to elevate guest satisfaction.
- Contributed to operations in two prestigious five-star hotels, consistently meeting high standards.
- Demonstrated exceptional communication abilities and outstanding customer service expertise.
- Demonstrated professionalism and adaptability in diverse work environments.
- Demonstrated reliability and integrity in all professional interactions.
Timeline
Party Brunch Cocktail
LAVO RESTAURANT
10.2023 - 01.2026
Marketing Model Cocktail server
TAO BEACH DAYCLUB
01.2023 - Current
bayhost (server)
TOPGOLF LAS VEGAS
09.2021 - 02.2023
Cocktail Server/pool
THE COSMOPOLITAN
02.2021 - 02.2023
Server/Busser/Host
CANYON RANCH RESORT AND SPA
07.2019 - 03.2020
Special Events Tech
CANYON RANCH
02.2019 - 07.2019
Crew
CHIPOTLE
05.2015 - 07.2016
Cook/Caregiver Assistant
CASA DE BUENA VIDA ASSISTED LIVING
05.2014 - 02.2019
Esthetician License -
Pure Aesthetics Natural Skincare School
HS Diploma -
Mountain View High School