Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Onken

Allendale,MI

Summary

Recent Finance and Marketing graduate with a strong academic foundation in financial analysis, market research, and business strategy optimization. Skilled in applying academic knowledge to real-world scenarios, with a strong understanding of business analysis frameworks like SWOT and PESTEL. Proficient in Excel for data analysis and reporting, and passionate about continuous learning. Eager to contribute academic skills and creativity in a professional setting while further developing expertise in finance and marketing.



Overview

2
2
years of professional experience

Work History

Bartender/Server

Shots Standale
09.2023 - Current
  • Ensured the satisfaction of over 60 customers a shift, through efficient communication, task management, positive attitude.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Created interpersonal relationships with cliental to promote customer loyalty and continued business.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Fisher Lake Inn
04.2023 - 08.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Barista/Shift Leader

Biggby Coffee
10.2022 - 04.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the POS system.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems

Education

BBA - Finance & Marketing

Grand Valley State University
Allendale, MI
12-2024

Study Abroad - Intercultural Communications & Leadership

CIEE
Amsterdam, Netherlands
05-2024

Skills

  • Knowledgeable in Microsoft Word, Excel, and Powerpoint
  • Strong multitasking
  • Proficient in Google Docs, Drive, and Slides
  • Clear and effective communication
  • Stukent Digital Marketing certified (2023)
  • Attention to detail
  • Calculation, Evaluation, and Improvement of KPI metrics
  • Time management

Timeline

Bartender/Server

Shots Standale
09.2023 - Current

Server

Fisher Lake Inn
04.2023 - 08.2023

Barista/Shift Leader

Biggby Coffee
10.2022 - 04.2023

BBA - Finance & Marketing

Grand Valley State University

Study Abroad - Intercultural Communications & Leadership

CIEE
Kayla Onken