Kayla Oppelt
Sarasota,FL
Summary
Dedicated healthcare professional with experience in patient support, case management, pharmacy operations, and community outreach. Skilled in educating patients and providers, navigating benefit programs, resolving access barriers, while keeping compliance, quality and regulatory standards top of mind. Proven ability to build relationships across cross-functional teams and deliver compassionate support while improving patient outcomes. Strong background in training, process coordination, and resource advocacy within patient support environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Lead
Supernus Pharmaceuticals
Rockville, MD
04.2025 - Current
- Represented Patient Support for all JPRC materials
- Identified gaps and implemented initiatives to improve team performance
- Reviewed and scored calls to ensure adherence to quality, compliance, and regulatory requirements
- Facilitated trainings to field team on Patient Supports operations, ensuring clear understanding of processes and effective program, utilization
- Collaborated cross-functionally with operations, marketing, legal and compliance teams to align materials and initiatives
- Exposure to Data analytics and reporting
- Project Management
- Acted as backup for case management support when experiencing increase in volume
- Collaborated with external partners to build / advance CRM system
Senior Patient Navigator
Sage Therapeutics
Cambridge, MA
07.2024 - 04.2025
- Handled inbound / outbound communications from patients, providers, and stakeholders with professionalism and empathy
- Assessed caller needs and delivered timely, appropriate solutions and resources via case management
- Educated stakeholders on distribution, financial assistance, support / advocacy groups
- Maintained struct adherence to quality, compliance, and operational guidelines
- Reported adverse events and product complaints in accordance with regulatory requirements
- Assisted with testing for CRM enhancements
Patient Navigator
Sage Therapeutics
Cambridge, MA
11.2023 - 07.2024
- Handled inbound inquiries from patients, providers, and stakeholders with professionalism and empathy
- Educated callers utilizing JPRC approved talking points and connected them to appropriate resources and support programs
- Maintained struct adherence to quality and compliance
- Reported adverse events and product complaints in accordance with regulatory requirements
Community Health Worker/Public Benefits Specialist
Legal Aid of the Bluegrass
Covington, KY
08.2022 - 11.2023
- Conducted outreach across 40 counties, educating seniors on Medicare and cost-saving benefit programs
- Managed client caseload via case management, ensuring successful completed and follow-up
- Assisted with enrollment in public benefits (e.g., SNAP, Medicare Savings Program, Extra Help)
- Connected clients to community resources to improve health outcomes and quality of life
- Analyzed regional data and developed newsletters to support outreach and education efforts
- Build partnerships with community organizations across all 40 counties to expand access to services
- Attended cross-organizational meetings to learn about external programs and identify resources that count benefit clients )Safety Net Alliance Member for Northern Kentucky)
Pharmacy Assistant
Chandler Retail Pharmacy - University of Kentucky
Lexington, KY
10.2021 - 05.2022
- Filled and dispensed medications for inpatient and outpatient in a fast-paced pharmacy setting
- Accurately entered patient and prescription data into pharmacy systems
- Reported discrepancies and ensured compliance with safety and quality standards
- Supported inventory management and maintained a clean, organized pharmacy
Education
Bachelor of Science - Public Health
University of Kentucky
Lexington, KY05-2022
Skills
- Project Management
- Training development and facilitation
- Case Management
- Cross functional collaboration
- Face Paced Environments
- Quality and Compliance
- Attention to Detail
- Workflow optimization
Certification
- Certified National Pharmaceutical Sales representative (CNPR)
Certification Number: 701262023
Timeline
Project Lead
Supernus Pharmaceuticals
04.2025 - Current
Senior Patient Navigator
Sage Therapeutics
07.2024 - 04.2025
Patient Navigator
Sage Therapeutics
11.2023 - 07.2024
Community Health Worker/Public Benefits Specialist
Legal Aid of the Bluegrass
08.2022 - 11.2023
Pharmacy Assistant
Chandler Retail Pharmacy - University of Kentucky
10.2021 - 05.2022
Bachelor of Science - Public Health
University of Kentucky