Kayla O'Rourke
Allison Park,PA
Summary
Dedicated professional with a strong focus on customer service and relationship building. Proven ability to guide clients through complex processes while ensuring operational efficiency and accuracy in data entry.
Overview
19
19
years of professional experience
Work History
Design Selection Coordinator
Rite Rug Flooring
Cranberry Township, PA
11.2014 - Current
- Guide customers through the interior selection process to enhance confidence in achieving their ideal home design.
- Reviewed selections meticulously and ensured accurate data to streamline ordering process.
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
Shift Manager
Aldi
Pittsburgh, PA
02.2009 - 11.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new team members to enhance operational efficiency and service quality.
- Coordinated scheduling to maintain adequate staffing levels during peak hours.
Visual Merchandiser
Roomful Express Furniture
Pittsburgh, PA
11.2006 - 01.2009
- Worked with store managers to implement new displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Improved customer satisfaction by providing personalized styling advice and product recommendations.
Education
Bachelor of Science - Interior Design
The Art Institute of Pittsburgh
Pittsburgh, PASkills
- Multitasking and organization
- Customer service
- Data entry
- Relationship building
Timeline
Design Selection Coordinator
Rite Rug Flooring
11.2014 - Current
Shift Manager
Aldi
02.2009 - 11.2014
Visual Merchandiser
Roomful Express Furniture
11.2006 - 01.2009
Bachelor of Science - Interior Design
The Art Institute of Pittsburgh