Dawn Stephenson-Ortiz
111-29 196th Saint Albans,NY
Overview
13
13
years of professional experience
Work History
Lead Scheduler
Northwell Health System
03.2019 - Current
- Acquire insurance authorization and coverage for medical services before scheduling appointments to prevent billing issues.
- Assist in training new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Facilitate smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments
- Collaborate closely with the acute care trauma team to oversee postoperative patient management, ensuring continuity of care from surgery through recovery.
Practice Secretary Associate
Northwell Health System
04.2015 - 03.2019
- Provided comprehensive administrative support to the trauma team, including managing schedules, coordinating meetings, and handling correspondence.
- Processed insurance claims, verified patient coverage, and managed billing inquiries, ensuring accuracy and compliance with healthcare policies.
- Addressed patient and family inquiries, resolved concerns, and managed logistical needs, significantly enhancing the overall patient experience and satisfaction.
- Accurately entered patient data into electronic health records (EHR) systems while strictly adhering to HIPAA protocols to ensure confidentiality and data security.
Medical Assistant
Northwell Health System
03.2013 - 04.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Care Associate
Northwell Health Systems
08.2011 - 03.2013
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
Education
Associate of Arts - Human Services And Mental Health
LaGuardia Community College of The City University of New York
Long Island City, NY2011
Certificate For Clinical Medical Assistant - Clinical Medical Assistant
New York School of Medical And Dental Assistants
Long Island City, NY2007
Skills
- 10 years of experience with Allscripts and Sunrise EHR systems,
- 10 Years of experience with Microsoft Office
- Proficient in handling high-pressure situations
- Continuous Learning Attitude
Timeline
Lead Scheduler
Northwell Health System
03.2019 - Current
Practice Secretary Associate
Northwell Health System
04.2015 - 03.2019
Medical Assistant
Northwell Health System
03.2013 - 04.2015
Patient Care Associate
Northwell Health Systems
08.2011 - 03.2013
Associate of Arts - Human Services And Mental Health
LaGuardia Community College of The City University of New York
Certificate For Clinical Medical Assistant - Clinical Medical Assistant
New York School of Medical And Dental Assistants
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