Dawn Stephenson-Ortiz
111-29 196th Saint Albans,NY
Overview
13
13
years of professional experience
Work History
Lead Scheduler
Northwell Health System
New Hyde Park
03.2019 - Current
- Acquire insurance authorization and coverage for medical services before scheduling appointments to prevent billing issues.
- Assist in training new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Facilitate smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments
- Collaborate closely with the acute care trauma team to oversee postoperative patient management, ensuring continuity of care from surgery through recovery.
Practice Secretary Associate
Northwell Health System
New Hyde Park, NY
04.2015 - 03.2019
- Provided comprehensive administrative support to the trauma team, including managing schedules, coordinating meetings, and handling correspondence.
- Processed insurance claims, verified patient coverage, and managed billing inquiries, ensuring accuracy and compliance with healthcare policies.
- Addressed patient and family inquiries, resolved concerns, and managed logistical needs, significantly enhancing the overall patient experience and satisfaction.
- Accurately entered patient data into electronic health records (EHR) systems while strictly adhering to HIPAA protocols to ensure confidentiality and data security.
Medical Assistant
Northwell Health System
New Hyde Park, NY
03.2013 - 04.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Care Associate
Northwell Health Systems
Manhasset, NY
08.2011 - 03.2013
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
Education
Associate of Arts - Human Services And Mental Health
LaGuardia Community College of The City University of New York
Long Island City, NY2011
Certificate For Clinical Medical Assistant - Clinical Medical Assistant
New York School of Medical And Dental Assistants
Long Island City, NY2007
Skills
- 10 years of experience with Allscripts and Sunrise EHR systems,
- 10 Years of experience with Microsoft Office
- Proficient in handling high-pressure situations
- Continuous Learning Attitude
Timeline
Lead Scheduler
Northwell Health System
03.2019 - Current
Practice Secretary Associate
Northwell Health System
04.2015 - 03.2019
Medical Assistant
Northwell Health System
03.2013 - 04.2015
Patient Care Associate
Northwell Health Systems
08.2011 - 03.2013
Associate of Arts - Human Services And Mental Health
LaGuardia Community College of The City University of New York
Certificate For Clinical Medical Assistant - Clinical Medical Assistant
New York School of Medical And Dental Assistants