Kayla Osborn
Virginia Beach,VA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
15
15
years of professional experience
Work History
Ophthalmic Medical Technician/Surgical Technologist
Virginia Eye Center
Norfolk, Virginia
10.2020 - Current
- Communicated effectively with other healthcare professionals regarding patient care needs.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Conducted tonometry
- Responded to patient inquiries, offering empathetic support and accurate information.
- Performed administrative tasks such as filing insurance forms and collecting payments from patients.
- Utilized electronic medical records systems
- Sent patient prescriptions to pharmacies.
- Documented in electronic health records system
- Managed patient flow to optimize clinic efficiency.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately
- Provided direct assistance to physicians during surgical procedures or exams as needed.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
Administrative Assistant
Commercial Truck Center
Norfolk, Virginia
12.2019 - 01.2022
- Proofread content for typo-free emails and documentation.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Drove customer feedback to deliver information to management for corrective action.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Compiled data from various sources into organized reports for review by management team.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- financial performance, staffing, budgets
Customer Service Manager
Greenbrier Family Skating Center
Chesapeake, Virginia
06.2010 - 01.2019
- high quality customer service
- Delegated work to staff, setting priorities and goals.
- Explained benefits, features with employment
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Education
Ophthalmic Surgical Technician - Ophthalmology
Jchapo
Online04-2024
Certification - Ophthalmology, COA & OSA
Jchapo
Online11-2022
Administrative Assisting - Accounting
Tidewater Community College
Norfolk, VA12-2017
Licensed - Cosmetologist
Vocational Tech
Chesapeake, VA06-2013
Skills
- Budgeting
- financial performance
- high quality customer service
- administrative responsibilities
- all other tasks connected with the functioning of the office
Timeline
Ophthalmic Medical Technician/Surgical Technologist
Virginia Eye Center
10.2020 - Current
Administrative Assistant
Commercial Truck Center
12.2019 - 01.2022
Customer Service Manager
Greenbrier Family Skating Center
06.2010 - 01.2019
Ophthalmic Surgical Technician - Ophthalmology
Jchapo
Certification - Ophthalmology, COA & OSA
Jchapo
Administrative Assisting - Accounting
Tidewater Community College
Licensed - Cosmetologist
Vocational Tech