Chanda Watson-Briscoe
Harrisburg,PA
Summary
Reliable Employee with 10+ years' experience in production-driven settings. Strong background in customer service, IT, workflow optimization and retail sales. Proven leader and successful in mentoring new employees. Ready to take next career step.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ophthalmic and Surgical Medical Technician
OCLI
Mechanicsburg, PA
12.2023 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
Camp Hill, PA
01.2022 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic EMR and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Troubleshooting account and password resets for EMR system Next Gen
PTF Clerk
USPS I
Palmyra, PA
10.2017 - 12.2021
- Processing mail
- Assisting customers
- Answering phones
- Preparing dispatch
Enrollment Broker
Maximus
Paxton, PA
07.2017 - 10.2017
- Data entry
- Processing applications
- Submitting recommendations and meeting deadlines
Information Technology Specialist
Holy Spirit Health System
Camp Hill, PA
01.2014 - 07.2017
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Maintained and controlled server room, wireless network and server infrastructure.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Loan Officer CSR1
Pennsylvania Higher Education Assistance Agency
Mechanicsburg, PA
05.2016 - 10.2016
- Accept inbound calls and processing student loans
- Protect privacy of highly sensitive information such as credit cards, SSN, and other information
- Used Microsoft excel, word,and power point
- Customize plans that would best fit and benefit the borrowers.
Education
Certification in Medical assistant -
College - Healthcare Management
University of Arizona Global Campus
Phoenix, AZCertifications -
Philadelphia Life and Science Institute
Philadelphia, PA01.2012
Equivalent - General Studies
Philadelphia Life and Science Institute
Philadelphia, PA01.2012
Skills
- Service-oriented
- Analytical problem-solving
- Technical Troubleshooting
- Customer Support Needs Assessment
Certification
CPR Certified. CPR, Heimlich, AED administer. Blocked airway, rescue breathing, basic first aid, and CPR for infants, children, and adults.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- NHA Certified Clinical Medical Assistant
Timeline
Ophthalmic and Surgical Medical Technician
OCLI
12.2023 - Current
Office Administrator
Hanger Clinic: Prosthetics & Orthotics
01.2022 - 11.2023
PTF Clerk
USPS I
10.2017 - 12.2021
Enrollment Broker
Maximus
07.2017 - 10.2017
Loan Officer CSR1
Pennsylvania Higher Education Assistance Agency
05.2016 - 10.2016
Information Technology Specialist
Holy Spirit Health System
01.2014 - 07.2017
Certification in Medical assistant -
College - Healthcare Management
University of Arizona Global Campus
Certifications -
Philadelphia Life and Science Institute
Equivalent - General Studies
Philadelphia Life and Science Institute