Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Kayla Osorio

Middle Village,NY

Summary

Motivated Barista/Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

1
1
year of professional experience

Work History

Barista/Restaurant Waitress

Panepinto Bakery
Middle Village, NY
04.2021 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Bachelor of Arts - Psychology

Hunter College of The City University of New York
New York, NY
12.2024

Skills

  • Conflict and Complaint Resolution
  • Dining Room Cleaning and Upkeep
  • Able to Lift 30 Pounds
  • Restaurant Operation
  • Team Player
  • High-Volume Dining
  • Order Accuracy and Delivery
  • Menu Memorization and Presentation

Hobbies

Hobbies include reading, painting, writing, dancing, and more!

Timeline

Barista/Restaurant Waitress

Panepinto Bakery
04.2021 - Current

Bachelor of Arts - Psychology

Hunter College of The City University of New York

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Kayla Osorio