Kayla Palmer
Starbucks
Auburn,WA
7
years of professional experience
Dedicated Barista Shift Lead with expertise in staff management, cash handling, and cleanliness standards. Proven ability to train and mentor teams, ensuring exceptional customer service and operational efficiency.
Work History
Barista Shift Lead
2 Years 1 Month- Trained and mentored new baristas on beverage preparation and customer engagement techniques.
- Supervised daily operations to ensure smooth workflow and optimal customer service.
- Managed inventory levels, ordering supplies to maintain stock availability and reduce waste.
- Implemented best practices for safety and sanitation in compliance with health regulations.
Barista Trainer
6 Years 10 Months- Trained and mentored new baristas on beverage preparation and customer service standards.
- Developed training materials to improve onboarding processes for new hires.
- Led team meetings to enhance product knowledge and operational efficiency.
- Implemented quality control measures to ensure consistency in beverage presentation.
Education
Bachelor of Science - Health Sciences
Skills
Barista development
Staff management
Team leadership
Task management
Inventory management
Opening procedures
Sanitation practices
Critical thinking
Timeline
Barista Shift Lead
Starbucks
08.2024 - CurrentRead More
Barista Trainer
Starbucks
11.2019 - CurrentRead More
Arizona State University
Bachelor of Science from Health Sciences
Read More