Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Parker

Lawrence,KS

Summary

Encouraging professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Claims Representative

Sitel
05.2021 - 06.2024
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices
  • Worked productively in fast-moving work environment to process large volumes of claims
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution

Healthcare Customer Service Representative

TTEC
10.2018 - 04.2021
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure

Customer Service Sales Representative

Treasure Chest
06.2015 - 09.2018
  • Handled inbound customer calls, resolving inquiries and complaints efficiently
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns

Education

High School Diploma -

Simmons High School
Hollandale
05-2011

Skills

  • Interpersonal Skills
  • Data Entry
  • Chat Support
  • CPT/ICD Coding
  • Claims

Timeline

Claims Representative

Sitel
05.2021 - 06.2024

Healthcare Customer Service Representative

TTEC
10.2018 - 04.2021

Customer Service Sales Representative

Treasure Chest
06.2015 - 09.2018

High School Diploma -

Simmons High School

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Kayla Parker