Kayla Patrick
Michigan City,IN
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Click to Chat Travel Agent
RCI
10.2021 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
ESL Language Teacher
English First
12.2019 - 04.2021
- Developed activities and integrated technology to diversify instruction.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Promoted critical thinking to build subject engagement and interaction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Provided individual mentoring and special tutoring to struggling students.
Case Management Social Worker
Dunebrook
03.2018 - 07.2019
- Interviewed potential clients to confirm eligibility and completed psychosocial assessments.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Collaborated with other professionals to plan and coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Utilized evidence-based practices to provide effective interventions for clients.
- Participated in professional development and training opportunities to enhance clinical skills.
- Educated clients and families on mental health, wellness and recovery topics.
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
Master of Business Administration - Human Resources
Purdue University
West Lafayette, IN10.2024
Bachelor of Science - Psychology
Purdue University - North Central
Westville, IN08.2018
High School Diploma -
Michigan City High School
Michigan City, IN05.2015
Skills
- Deadline Adherence
- Team Collaboration
- Administrative Support
- Attention to Detail
- Customer Service
- Complaint resolution
- Building rapport
- Customer Education
- Problem-solving abilities
- Travel Planning
- Money handling abilities
- Active Listening
- Conflict Resolution
- Live chat support
- Critical Thinking
- Sales closing
- Call center experience
- Technical Support
- Product Sales
- Sales expertise
- Reading Comprehension
- Computer Proficiency
- Project management abilities
- Team Leadership
- Self Motivation
- Organizational Skills
- Positive Attitude
- Work Planning and Prioritization
- Time management abilities
- Excellent Communication
- Effective Communication
- Written Communication
- Continuous Improvement
- Interpersonal Relations
- Multitasking
- Relationship Building
- Good Judgment
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Elementary
English
Full Professional
Japanese
Elementary
Spanish
Limited Working
Timeline
Click to Chat Travel Agent
RCI
10.2021 - Current
ESL Language Teacher
English First
12.2019 - 04.2021
Case Management Social Worker
Dunebrook
03.2018 - 07.2019
Master of Business Administration - Human Resources
Purdue University
Bachelor of Science - Psychology
Purdue University - North Central
High School Diploma -
Michigan City High School
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