Kayla Payan
Albuquerque,NM
Summary
I am a highly-motivated employee with desire to take on new challenges. I have a strong worth ethic, adaptability and exceptional interpersonal skills. I am adept at working effectively unsupervised and quickly mastering new skills. I strive to identify processing concerns early through diligent inspections and observations. I always do the right thing even when nobody's looking. I am conscientious, reliable, and driven to make positive impact through work.
Overview
5
5
years of professional experience
Work History
Reception Area Supervisor
CSL Plasma
Albuquerque, Mexico
06.2021 - Current
- Provide assistance with conflict resolution among my team members and maintain a high level of communication between other departments/areas.
- Help to ensure quality is driven throughout production by observing my team members and providing insights and guidance into the production process.
- Responsible for training new reception technicians on all applicable Standard Operating Procedures, including Work Instructions, and completion of sign-offs.
- Facilitated area meetings with staff to include review of errors and root cause analysis.
- Maximize donor flow by allocating staff and resources to the appropriate center area or task.
- Maintains in compliance with Standard Operating Procedures (SOP), helps assist qualified donors in completing the screening process, which includes, but not limited to: assessing the self-administered Health History Questionnaire, answering basic medical questions associated with the donation process, referring donors to medical staff when necessary, and performing health screening procedures such as blood pressure, pulse, weight, temperature, and a finger stick to obtain a sample to obtain donor's hematocrit and total protein levels.
- Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor.
- Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff.
- Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures, resolves calibration issues, troubleshoots equipment failures, creates incident documentation, and removes and/or replaces equipment from service.
- Supported center management by providing input into staff scheduling, resolving minor donor relations, and technical procedure issues.
- Ensure the accurate recording of donor data in the electronic donor information management system, as outlined in SOPs, while also maintaining confidentiality of all personnel, donors, and center information.
- Maintained a clean, efficient work environment, ensuring sufficient operating supplies and forms are available.
- Follows all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
- Cross-trained in other areas to meet the needs of the business.
Customer Service Representative
Lowe's Store Support Center
Albuquerque, Mexico
11.2020 - 01.2021
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Recommended products to customers, thoroughly explaining details.
Cashier
Walmart
Albuquerque, NM
04.2020 - 11.2020
- Operated cash register, collected payments and provided accurate change
- Resolved issues regarding customer complaints and escalated worsening concerns to Cashiers for remediation
- Received payments for products and issued receipts
- Welcomed customers, offering assistance to help find necessary store items.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Answered questions about store policies and addressed customer concerns
- Restocked and organized merchandise.
Education
High School Diploma -
Atrisco Heritage Academy High School
05.2020
Skills
- Critical Thinker
- Time and People Management
- Adaptability
- Organization and Efficiency
- Group and Individual Instruction
- Detail Oriented
- Highly Dependable
- Communication
- Problem Solver
Timeline
Reception Area Supervisor
CSL Plasma
06.2021 - Current
Customer Service Representative
Lowe's Store Support Center
11.2020 - 01.2021
Cashier
Walmart
04.2020 - 11.2020
High School Diploma -
Atrisco Heritage Academy High School
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