Kayla Penn
Charlotte,USA
Summary
Customer-Focused Professional experienced in managing high-volume service operations and enhancing client relationships. Resolved complex customer issues efficiently while delivering accurate information and maintaining positive experiences. Thrived in fast-paced environments through strong communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Client Care Coordinator
Carolina Veterinary Specialists and Animal Emergency
Huntersville, North Carolina
06.2026 - Current
- Managed appointment scheduling for veterinary consultations and emergency services.
- Assisted clients in understanding treatment options for their pets' health needs.
- Coordinated client communications to ensure timely and accurate information delivery.
- Verified insurance coverage for patients prior to scheduled procedures.
Lead Customer Service Representative
NVA Petsuites
Charlotte, USA
09.2024 - Current
- Assisted customers with inquiries about pet services and products, enhancing their understanding and satisfaction.
- Resolve complex customer concerns by identifying root causes and delivering effective solutions.
- Build strong client relationships through active listening and collaboration personalized service.
- Consistently meet or exceed performance metrics for customer satisfaction and response time.
- Handle high-volume calls and emails while maintaining fast response and resolution times.
- Built strong client relationships through active listening and personalized service, fostering loyalty and trust.
- Consistently met or exceeded performance metrics for customer satisfaction and response time, contributing to team success.
- Assisted customers with inquiries about pet services and products.
Overnight Stocker
Walmart
Indian Trail, USA
05.2024 - 09.2024
- Stocked shelves with merchandise to ensure sales floor availability.
- Organized backroom inventory to streamline retrieval and restocking.
- Assisted team members in promptly unloading delivery trucks to ensure timely product availability.
- Maintained a clean, safe, and organized sales floor and stockroom.
- Maintained clean, safe, organized sales floor and stockroom to enhance customer shopping experience.
Sales Associate
Foot Locker
Charlotte, USA
11.2023 - 04.2024
Education
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NC 08.2026 - 08.2026
GED -
Central Piedmont Community College
Charlotte, NCSkills
- Client relationship management
- Appointment scheduling
- Insurance verification
- Client communication
- Customer service
- Conflict resolution
- Time management
- Process optimization
- Pet care knowledge
- Active listening
Timeline
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College
08.2026 - 08.2026
Client Care Coordinator
Carolina Veterinary Specialists and Animal Emergency
06.2026 - Current
Lead Customer Service Representative
NVA Petsuites
09.2024 - Current
Overnight Stocker
Walmart
05.2024 - 09.2024
Sales Associate
Foot Locker
11.2023 - 04.2024
GED -
Central Piedmont Community College