Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Perkins

Davenport,FL

Summary

Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience

Work History

Character Captain

The Walt Disney Company
Orlando, FL
05.2025 - Current
  • Determined courses and schedules and evaluated weather conditions to promote safety of attendants and performers.
  • Monitored set times and maintained character integrity.
  • Interacted and assisted with any and all guest interactions.
  • Act as liaison between leadership team and front line cast.
  • Covered direction of daily performance activities.
  • Advised character performers/attendants of schedule and performance changes.

Attractions Attendant

Universal Orlando Resorts
Orlando, FL
11.2024 - 07.2025
  • Followed all guidelines related to customer service standards while interacting with guests.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.

Attractions Attendant

The Walt Disney Company
Lake Buena Vista, Florida
02.2023 - 05.2025
  • Followed all guidelines related to customer service standards while interacting with guests.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Performed daily maintenance tasks such as sweeping, mopping, and trash removal from rides and walkways.
  • Managed staff schedules to maximize efficiency in operations.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Delegated work to staff, setting priorities and goals.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Guided employees in handling difficult or complex problems.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food and Beverage Attendant

The Walt Disney Company
Lake Buena Vista
08.2021 - 02.2023
  • Communicated effectively with kitchen staff regarding customer orders.
  • Maintained cleanliness and organization of the dining area, counters, and kitchen space.
  • Greeted guests with friendliness and professionalism.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
  • Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Greeted and seated customers in a timely and friendly manner.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.

Customer Service Associate

Walgreens
Winter Garden, Florida
10.2021 - 08.2022
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Led on- and off-site customer support teams across multiple time zones.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Disney College Program Intern

The Walt Disney Company
Lake Buena Vista, FL
08.2021 - 01.2022
  • Responded promptly to customer inquiries via phone or email communications.
  • Operated ride systems according to established guidelines to maintain guest safety at all times.
  • Organized merchandise displays in retail stores to ensure optimal presentation.

Medical Receptionist

Urgent Care Eleven
New Orleans, Louisiana
08.2020 - 08.2021
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Monitored office supplies inventory and placed orders when necessary.
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered into system.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.

Server

Theo’s Neighborhood Pizza
Metairie, Louisiana
08.2019 - 08.2021
  • Followed health safety guidelines when preparing and serving food products.
  • Trained new employees to perform duties.
  • Presented menus and answered questions regarding items.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Informed customers of daily specials and signature menu items.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Associate of Arts - Communications

Valencia College
Orlando, FL
05-2025

Skills

  • Ride set up
  • Emergency evacuation procedures
  • Cleanliness standards
  • Patience and empathy
  • Cash handling proficiency
  • Queue management
  • Tour guiding
  • Interpersonal relations
  • Safety procedures
  • MS Excel
  • MS outlook
  • Operation and control
  • Ride operations
  • Policy compliance
  • Safety management
  • Emergency procedures
  • Customer service
  • Hospitality and accommodation

Timeline

Character Captain

The Walt Disney Company
05.2025 - Current

Attractions Attendant

Universal Orlando Resorts
11.2024 - 07.2025

Attractions Attendant

The Walt Disney Company
02.2023 - 05.2025

Customer Service Associate

Walgreens
10.2021 - 08.2022

Food and Beverage Attendant

The Walt Disney Company
08.2021 - 02.2023

Disney College Program Intern

The Walt Disney Company
08.2021 - 01.2022

Medical Receptionist

Urgent Care Eleven
08.2020 - 08.2021

Server

Theo’s Neighborhood Pizza
08.2019 - 08.2021

Associate of Arts - Communications

Valencia College

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