Kayla Peterson
Menifee,CA
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TAP Elections Assistant
Riverside County TAP
Riverside, CA
02.2024 - 03.2024
- Organizes and controls onsite inventory of voting equipment and election materials
- Proofs documents to ensure accuracy while providing efficient file maintenance.
- Collaborated with fellow Election Assistants to provide seamless support for all aspects of the voting process.
- Ensured efficient voter registration process by verifying eligibility and maintaining accurate records.
- Consistently met strict deadlines for submitting vote tallies and other relevant reports following election day.
Inbound Warehouse Associate
Amazon
Riverside, CA
10.2023 - 01.2024
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Reduced order processing time through effective organization and prioritization of tasks.
Call Center Representative
Bright Solar Energy
Temecula,CA
01.2023 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Caregiver HCA
Home Instead Senior Care Home
Hemet, CA
03.2020 - 01.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
HomeGoods
Temecula, CA
06.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Great Oak High School
Temecula, CA06.2016
Skills
- Team Collaboration
- Computer Skills
- Time Management
- Data Entry
- Workload Management
- File and Record Keeping
- Support Services
- Administrative duties
- Basic Mathematics
- Office Administration
- Product and service knowledge
- Microsoft Office Suite
- Document Preparation
- Data Confidentiality
- Project Coordination
- Mail Sorting and Distribution
- Mail Management
- Proofreading
- Mail handling
- Documentation and Recordkeeping
- Strong Problem Solver
- Fast Learner
Certification
- HCA CAREGIVING LICENSED RIVERSIDE COUNTY
- LIVESCANNED & FINGERPRINTED
- CPR / FIRST AID CERTIFICATION
Timeline
TAP Elections Assistant
Riverside County TAP
02.2024 - 03.2024
Inbound Warehouse Associate
Amazon
10.2023 - 01.2024
Call Center Representative
Bright Solar Energy
01.2023 - 12.2023
Caregiver HCA
Home Instead Senior Care Home
03.2020 - 01.2023
Customer Service Representative
HomeGoods
06.2016 - 05.2019
High School Diploma -
Great Oak High School