Kayla Petras
NJ
Summary
People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service in various fields. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dunkin Dounts
Blakeslee, PA
05.2023 - 06.2023
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Organized, prepared, and cleaned work areas for efficient operation.
- Trained new employees on basic operation of placer machines.
- Organized paperwork related to bonds and ensured accuracy of all documents.
- Calculated and collected payments from clients according to payment plan agreements.
Crew Mate
Dunkin Donuts & Baskin Robbins
Old Bridge
09.2019 - 07.2020
- Handled cash transactions
- Baked goods to be sold in store
- Made fresh coffee
- Cleaned equipment
- Sterilized all equipment along with counter tops and floors
Server, Activities, Concierge, House Keeping
Chelsea of Manalapan
Manalapan
06.2017 - 06.2020
- Prep tables, serve food to patients
- Did Arts and crafts, and played games with patients
- Worked the front desk
- Assisted cleaning rooms, changing sheets, etc.
Education
High School Diploma -
South Amboy Middle High School
South Amboy, NJ06.2019
Skills
- Customer Service Experience
- Work Scheduling
- Scheduling And Preparation
- Customer Engagement
- Workflow Planning
Timeline
Assistant Manager
Dunkin Dounts
05.2023 - 06.2023
Crew Mate
Dunkin Donuts & Baskin Robbins
09.2019 - 07.2020
Server, Activities, Concierge, House Keeping
Chelsea of Manalapan
06.2017 - 06.2020
High School Diploma -
South Amboy Middle High School
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