Brooke M. Wood
Springfield
Summary
Obtain a responsible and challenging position at work where my talent and abilities will have valuable application and utilization of my opportunity to advance.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Old Navy
05.2024 - Current
- Scheduling, managing, leading groups, office work, online orders, payroll, shipment, inventory, marketing, running 2 departments, sales, sales events, receiving, Interviewed candidates to evaluate qualifications for job openings, Sourced candidates for job openings to build a strong talent pipeline, online office Microsoft paperwork, open and close store, cash counting and handling, tills, security, bank deposits, training new onboarding associates, hiring, key holder, in person marketing, online marketing, digital, store meetings, merchandising. Led and managed teams of 10-16 to achieve departmental goals.
- Assisted in managing store operations and daily staff activities.
- Trained new employees on customer service and company policies.
- Coordinated merchandise displays to enhance visual appeal and organization.
Assistant Store Manager
RACK ROOM SHOES
03.2023 - 05.2024
- Scheduling, managing, leading groups, Performed various office tasks including filing and data entry., payroll, shipment, Managed the receipt of incoming inventory., hiring, recruiting, online office Microsoft paperwork, open and close store, Conducted accurate cash counting at the end of shifts. and handling, Managed cash tills during store operations., Monitored store security to prevent theft., Executed daily bank deposits for store revenue., Held keys for secure access to store premises., in person marketing, online marketing, digital, store meetings, Arranged merchandise displays to enhance customer shopping experience.. Leads and manages groups of 10-15.
- Processed payroll and resolved payroll tax issues for 4 months.
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service techniques.
- Oversaw inventory management and ensured stock accuracy on sales floor.
Assistant Store Manager
American Eagle
01.2023 - 01.2024
- Scheduling, managing, leading groups, office work, payroll, shipment, receiving, Conducted interviews to assess candidate qualifications., Sourced candidates through various channels for job openings., online office Microsoft paperwork, open and close store, cash counting and handling, tills, security, bank deposits, key holder, in person marketing, online marketing, digital, store meetings, merchandising. Leads and manages groups of 10-15.
- Processed payroll and addressed payroll tax issues over a 4-month period, ensuring compliance and accuracy.
- Assisted in managing daily store operations and team performance.
- Trained new staff on customer service and product knowledge standards.
- Implemented visual merchandising strategies to enhance store presentation.
Assistant Store Manager
DSW Shoes
02.2022 - 03.2023
- Hiring manager, marketing, accounting, traveling, responsible for back room merchandising, training new hires, checks in truck, unloads freight, processes freight, online orders, merchandises main sales floor, cashier, till counting on registers, opens and closes store building, key holder, manages online marketing, business meetings in person and online, promoted within 60 days of hire date, Processed money orders efficiently, money deposits, counts safe, Managed money deposits accurately, Performed various computer tasks, Conducted general office tasks, etc. lead and managed groups of 12-15.
- Gained 1 year and 2 months of experience in payroll processing and addressing payroll tax issues.
- Assisted in daily store operations and ensured efficient workflow.
- Managed inventory levels and coordinated restocking of merchandise.
- Trained and mentored new staff on company policies and procedures.
Department Manager of Apparel/ Assistant Online/ Stocking Cap Team/ Inventory Management
Walmart
10.2018 - 02.2022
- Managed GM Shopper/Inventory Management and led pick up operations in infants and girls apparel; trained in online orders, claims, cashier duties, customer service, retail, receiving, stocking, supervising, shipping, and backroom apparel, while cross-training in other departments.
- Lead groups of 14-27 helped manage, supervise, train, and hire. Operated open to close all job requirements.
- Led and supervised groups of 14-27 employees, focusing on training and hiring to ensure operational effectiveness. Operated open to close all job requirements.
- Processed payroll and addressed payroll tax issues over a period of 6 months, ensuring compliance and accuracy.
Shift Leader Supervisor Front End
Carl's Jr.
07.2017 - 10.2019
- Led and supervised staff, managing groups of 5-10, and facilitated hiring and training during store operations.
- Processed customer orders efficiently, center position, handle food, drive through, dine, wipe tables, sweep the floor, mop, windex windows and interior places inside dine, clean bathrooms, deliver food, and make shakes.
Sales Associate
Marshalls
01.2018 - 01.2019
- Processed customer transactions efficiently, Assisted customers in fitting rooms, Provided customer service on sales floor, Received and organized inventory in stockroom, and Addressed customer inquiries and concerns.
- Assisted customers in locating merchandise and providing product information.
- Maintained store presentation by organizing shelves and displays effectively.
- Processed transactions accurately using point-of-sale systems.
Birthday Supervisor Host
Skateworld
01.2016 - 08.2018
- Supervised staff and was a lead over group sizes 10-15 people, operated birthday parties by communicating with parents, prepared food and drinks, cleaned birthday rooms, mopped floors, and fulfilled their requests.
- Managed snack bar operations by taking orders and preparing food for customers. by taking orders, preparing food, delivering orders to customers, running the cash register, cleaning table tops as well as the snack bar area.
- Managed skate counter by distributing skates and maintaining cleanliness of the area. by handing out skates to customers, cleaning skates, putting away skates, and cleaning up skating perimeter.
- Assisted customers at toy counter by addressing requests and restocking items as needed. by helping kids and parents with their requests, restocking toys, sampling toys for customers, and meeting their needs.
Education
High School Diploma -
Thurston High School
Business, Marketing
University of Oregon
Business Administration
Lane Community College
Skills
- Sales Strategy
- Customer service experience
- Payroll processing experience
- Inventory
- Point of Sale
- Cash register
- Cash handling
- Computer proficiency
- Microsoft Word
- Excel
- Keynote
- Pages
- Apple
- Mac
- Imovie
- Work ethic
- Accountable
- Reliable
- Teamwork
- Coachable
- Efficient
- Respectful
- Confidentiality
- Works well Independently
- Phone
- Efficient
Accomplishments
- Payroll training
- Marketing and merchandising other stores
- Got a raise after 30 days
- Store traveling for market meetings
- Promoted at DSW within 60 days
- Promoted at Walmart within 6 months
- Passed management assessments
- High School Diploma June 2019 (Graduated)
- Optical Illusion drawing, displayed at Thurston High School Auditorium Showcase, 2015.
- Optical Illusion drawing displayed at Springfield Art Museum, 2015.
Languages
- English, fluent
- Spanish, 2 years completed
Character Traits
- Honorable
- Empathetic
- Accountable
- Teamwork
- Respectful
- Reliable
- Strong Work Ethics
- Coachable
- Works well Independently
- Fast
- Efficient
Volunteer Experience
- Pet Sitter, 2010-2015, Walk, feed & supervise bearded dragon, rabbit, and many dogs., Groomed, harnessed, saddled, fed, and exercised 3 horses.
- Child Care, 2010-2015, Entertained, prepared meals, & supervised 4 year old girl for one week., Supervised, prepared meals, managed safety & care in home and at swimming dock for a 7 year old and 10 year old boy for one week.
Hobbies and Interests
- Soccer
- Track
- Horseback riding
- Working with animals
- Skating
- Business career, undergrad/postgrad at University of Oregon
Timeline
Assistant Manager
Old Navy
05.2024 - Current
Assistant Store Manager
RACK ROOM SHOES
03.2023 - 05.2024
Assistant Store Manager
American Eagle
01.2023 - 01.2024
Assistant Store Manager
DSW Shoes
02.2022 - 03.2023
Department Manager of Apparel/ Assistant Online/ Stocking Cap Team/ Inventory Management
Walmart
10.2018 - 02.2022
Sales Associate
Marshalls
01.2018 - 01.2019
Shift Leader Supervisor Front End
Carl's Jr.
07.2017 - 10.2019
Birthday Supervisor Host
Skateworld
01.2016 - 08.2018
High School Diploma -
Thurston High School
Business, Marketing
University of Oregon
Business Administration
Lane Community College