ISAAC STRONG
Louisville
Summary
Dynamic leader with proven expertise in sales strategy development and customer service excellence, honed at Tradehome Shoes. Achieved significant sales targets through effective training and mentoring, coupled with adept store operations management. Excels in building client relationships and visual merchandising, driving business growth and team performance.
Experienced in store operations management with a focus on enhancing team productivity and service quality. Led daily activities to ensure efficient workflow while mentoring staff on customer engagement techniques, resulting in improved team morale.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Southern Tide
Louisville
09.2025 - Current
- Led daily operations to ensure efficient workflow, enhancing team productivity and improving service quality.
- Mentored and trained staff on customer engagement techniques, fostering a collaborative environment and increasing team morale.
- Developed and implemented inventory management strategies, resulting in reduced stock discrepancies and improved order accuracy.
Retail Sales Lead
Tradehome Shoes
Louisville
10.2024 - 09.2025
- Assisted customers with selecting appropriate items based on their individual needs.
- Developed training materials for new sales associates to ensure understanding of company policies and procedures.
- Uphold high standards of customer service by consistently providing friendly assistance throughout the shopping experience.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Used knowledge of company products and services to recommend solutions to customers.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Developed strong relationships with clients to grow business networks.
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Dynamic leader with proven expertise in sales strategy development and customer service excellence, honed at Tradehome Shoes. Achieved significant sales targets through effective training and mentoring, coupled with adept store operations management. Excels in building client relationships and visual merchandising, driving business growth and team performance.
Sales Lead
Purple
Louisville
03.2023 - 10.2023
Assistant Manager
Tradehome Shoes
Louisville
04.2019 - 10.2023
Key Holder
Kay Jewelers
Louisville
02.2021 - 03.2023
N/A - Various retail sales
Louisville
01.2015 - 04.2019
- Executed opening, closing and register functions to meet business requirements.
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Greeted customers and engaged in conversation to assess needs.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Education
Communication
Murray State University
Murray, KY, USSkills
- Store operations
- Sales strategy development
- Sales target achievement
- Customer service
- Training and mentoring
- Visual merchandising
- Team leadership
- Customer engagement
- Inventory management
- Sales strategy
- Staff training
- Complaint resolution
- Operational oversight
- Cash handling
- Product knowledge
- Client relationship
- Staff scheduling
References
Will Lyons - Manager Tradehome Shoes (270)202-8634
Amber McComb - Assistant Manager Tradehome Shoes (516)325-5399
Additional references upon request.
Timeline
Assistant Manager
Southern Tide
09.2025 - Current
Retail Sales Lead
Tradehome Shoes
10.2024 - 09.2025
Sales Lead
Purple
03.2023 - 10.2023
Key Holder
Kay Jewelers
02.2021 - 03.2023
Assistant Manager
Tradehome Shoes
04.2019 - 10.2023
N/A - Various retail sales
01.2015 - 04.2019
Communication
Murray State University